divh2Lead User Experience Researcher/h2pVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, weve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes./ppOur teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference, wed love to hear from you./ph3The Role/h3pWe are seeking a Lead User Experience Researcher to drive research strategy and insights across our public safety product ecosystem. The Lead User Experience Researcher will lead the planning, execution, and synthesis of user research to ensure our products deeply align with the needs of first responders and agency personnel. You will also partner closely with Product Designers, Product Managers, Engineers, and SMEs to uncover user pain points, inform product direction, and shape intuitive, effective user experiences across multiple product lines./ph3What You Do/h3ulliLead the development of research strategy, methodologies, and study plans that support product and experience goals./liliConduct a wide range of research activities including interviews, contextual inquiry, ride-alongs, surveys, usability testing, diary studies, and field observations./liliSynthesize qualitative and quantitative findings into clear, actionable insights that shape product strategy, requirements, and design decisions./liliPartner with Product Designers to support early concept exploration, user journey mapping, and experience validation./liliCollaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning./liliBuild strong relationships with public safety agencies to support ongoing field research and longitudinal studies./liliPresent research findings to cross-functional teams, executives, and stakeholders with clarity and persuasive storytelling./liliDevelop, manage, and scale research operations including participant recruitment, protocols, ethical practices, and data management./liliEstablish and promote best practices for user research across the organization./liliMentor junior and mid-level researchers, providing guidance on methodologies, synthesis techniques, and communication skills./liliContribute to the continuous improvement of research processes, tools, and documentation./li/ulh3What You Bring/h3pstrongRequired Qualifications:/strong/pulli610+ years of experience conducting UX research for digital products, with at least 23 years in a senior or lead capacity./liliDeep experience with a broad range of qualitative and quantitative research methods./liliProven ability to translate complex research findings into clear insights and strategic product recommendations./liliStrong understanding of user-centered design, interaction patterns, and usability principles./liliExperience conducting field research or working with complex, real-world workflows./liliExcellent storytelling, presentation, and communication skills./liliAbility to work collaboratively with product, design, engineering, and executive teams./liliStrong organizational and project management skills, with the ability to independently lead large research initiatives./liliFamiliarity with accessibility standards and inclusive research practices./li/ulpstrongAsset Qualifications:/strong/pulliExperience in public safety, healthcare, transportation, or other mission-critical environments./liliExperience supporting design system research, pattern validation, or cross-product strategy./liliAbility to run mixed-methods studies and triangulate insights across data sources./liliExperience training others in research methods and championing research maturity across an organization./liliBackground in human-computer interaction, cognitive psychology, anthropology, or a related field./li/ulpstrongNote:/strong Due to the nature of our work with public safety agencies, this position requires compliance with the FBIs Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment./ppstrongEqual Opportunity/strong/ppVersaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com./p/div
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