About Us
DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities. Together, we are building an ecosystem of intuitive tools designed for public safety agencies. DroneSense provides a critical drone software platform tailored to the unique needs of public safety, equipping First Responders with tools that expand situational awareness, act as a force multiplier, and scale drone operations across organizations to lead to better outcomes.
Our culture is driven by innovation, expertise, and a commitment to customer success. We value diverse, collaborative teams where individuals can bring their full selves to work, have fun, and feel a sense of belonging. You will have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology.
We are seeking a customer-focused
Account Manager
to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long-term account health, serving as a trusted commercial partner to agencies using DroneSense by Versaterm.
You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets.
What You Do
Own renewals, expansions, and net revenue retention metrics for assigned accounts
Develop and execute account plans focused on long-term adoption and growth
Identify upsell and cross-sell opportunities aligned to agency mission needs
Serve as the primary commercial point of contact for assigned customers
Partner with Customer Success to ensure successful deployments and outcomes
Maintain accurate renewal and expansion forecasting in CRM tools
What You Bring
3+ years of account management or customer-facing experience
Proven success managing renewals and expansion revenue
Strong relationship-building and stakeholder management skills
Customer-first mindset with strong organizational discipline
Experience in SaaS, GovTech, or public safety environments preferred
DroneSense employs full time US citizens or naturalized citizens from a NATO country, who are current residents in one of the 50 contiguous United States. Though our positions are "remote" we do not work with offshore/near shore individuals or contractors to stay in compliance with our client's requirements.
Benefits
Competitive Base Pay
Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
Company paid Life Insurance and Short Term Disability
Health Savings Account match
Medical FSA & Dependent Care Account
401(k) with company match
Work from home
Wellness benefits
Cell phone stipend
Paid Vacation Time
Paid Sick Time
Part 107 Pilot Training & License Paid
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Our culture is driven by innovation, expertise, and a commitment to customer success. We value diverse, collaborative teams where individuals can bring their full selves to work, have fun, and feel a sense of belonging. You will have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology.
We are seeking a customer-focused
Account Manager
to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long-term account health, serving as a trusted commercial partner to agencies using DroneSense by Versaterm.
You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets.
What You Do
Own renewals, expansions, and net revenue retention metrics for assigned accounts
Develop and execute account plans focused on long-term adoption and growth
Identify upsell and cross-sell opportunities aligned to agency mission needs
Serve as the primary commercial point of contact for assigned customers
Partner with Customer Success to ensure successful deployments and outcomes
Maintain accurate renewal and expansion forecasting in CRM tools
What You Bring
3+ years of account management or customer-facing experience
Proven success managing renewals and expansion revenue
Strong relationship-building and stakeholder management skills
Customer-first mindset with strong organizational discipline
Experience in SaaS, GovTech, or public safety environments preferred
DroneSense employs full time US citizens or naturalized citizens from a NATO country, who are current residents in one of the 50 contiguous United States. Though our positions are "remote" we do not work with offshore/near shore individuals or contractors to stay in compliance with our client's requirements.
Benefits
Competitive Base Pay
Medical, Dental, and Vision, including a medical plan with 100% employee covered premium
Company paid Life Insurance and Short Term Disability
Health Savings Account match
Medical FSA & Dependent Care Account
401(k) with company match
Work from home
Wellness benefits
Cell phone stipend
Paid Vacation Time
Paid Sick Time
Part 107 Pilot Training & License Paid
#J-18808-Ljbffr