Principal Associate, User Experience Research Operations Job at Capital One in N

Principal Associate, User Experience Research Operations Join to apply for the Principal Associate, User Experience Research Operations role at Capital One Our Experience Design (XD) Research Operations team is seeking a driven Principal Research Operations Associate to join our team. Our team is undergoing a transformation to elevate our capabilities and mature our practices. Our mission is to champion XD with well‑managed, unified research operations, by building systems and practices that enable high quality, accessible design and research insights at scale. This role is a blend of strategic planning and hands‑on execution, empowering researchers and designers to focus on high‑impact work. The ideal candidate is an autonomous professional with subject matter expertise in their craft. You will lead strategic initiatives, define project strategy, and drive impactful outcomes for the organization. What you’ll do Process Optimization and Enablement: Define and lead process improvements to increase team efficiency and optimize our practices. You will autonomously lead operational needs across the organization, building systems that increase efficiency and optimize our practices. Research Governance and Compliance: Champion right‑sized standards in ethics, privacy, and data protection across all research and design projects. Knowledge Management: Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business. You will share your knowledge with others and lead or consult with them to enable work to move forward efficiently. Research Advocacy: Introduce new ways of evangelizing research across the organization. You will advance the Research Operations practice at Capital One by engaging in and contributing to communities of practice. Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects. You will have the autonomy to propose new, scalable systems and present the case to leadership and stakeholders. Basic Qualifications At least 4 years of experience in UX or Research Operations roles, project management, or process improvement. At least 2 years of experience working directly with Research or Design teams. Preferred Qualifications Highly effective verbal and written communication skills across all organizational levels. Systems thinking with a track record for establishing high‑quality practices for scaling Design and Research teams. Strategic acumen and foresight to anticipate complex cross‑functional problems and work towards solutions. Project management excellence and a commitment to continuous improvement, process optimization, and delivering impactful outcomes. Experience working with research tools and vendors. Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy. Ability to balance desired outcomes and potential risks to design clear, human‑centered solutions. 4+ years of experience with managing risk within highly regulated research environments. 4+ years experience with project management tools such as Jira and data visualization tools such as Confluence. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $127,500 - $145,500 for Principal Associate, Design New York, NY: $139,100 - $158,700 for Principal Associate, Design Richmond, VA: $115,900 - $132,200 for Principal Associate, Design This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Information Technology Referrals increase your chances of interviewing at Capital One by 2x #J-18808-Ljbffr In Summary: Our Experience Design (XD) Research Operations team is seeking a driven Principal Research Operations Associate to join our team . The role is a blend of strategic planning and hands‑on execution, empowering researchers and designers to focus on high‑impact work . The ideal candidate is an autonomous professional with subject matter expertise in their craft . En Español: El equipo de operaciones de investigación Our Experience Design (XD) está buscando un asociado principal de investigaciones para unirse a nuestro equipo. Nuestro equipo está experimentando una transformación para elevar nuestras capacidades y madurar nuestras prácticas. Dirigirá de forma autónoma las necesidades operativas en toda la organización, construyendo sistemas que aumenten la eficiencia y optimizan nuestras prácticas. Gobernanza y cumplimiento de investigación: Campeón de los estándares adecuados en ética, privacidad y protección de datos a través de todos los proyectos de investigación y diseño. Gestión del conocimiento: Definir y construir sobre nuestra biblioteca de prácticas de investigación, recursos y plantillas para permitir consistencia entre líneas de negocio. Compartirá su conocimiento con otros y liderará o consultará con ellos para permitir el trabajo avanzar de manera eficiente. Tendrá la autonomía para proponer nuevos sistemas escalables y presentar el caso al liderazgo y a las partes interesadas. Calificaciones básicas Al menos 4 años de experiencia en funciones UX o Operaciones de Investigación, gestión de proyectos o mejora de procesos. Por lo menos 2 años de experiencias trabajando directamente con equipos de investigación o diseño. Qualificaciones preferidas Habilidades de comunicación verbal y escrita altamente efectivas en todos los niveles organizacionales. Sistemas que piensan con un historial para establecer prácticas de alta calidad para ampliar equipos de Diseño e Investigación. Perspicacia estratégica y previsión para anticipar problemas interfuncionales complejos y trabajar hacia soluciones. Excelencia en administración de proyectos y compromiso con la mejora continua, optimización de procesos y entrega de resultados impactantes. Experiencia en trabajo con herramientas de investigación y proveedores. Pruebable capacidad de trabajar autónoma y ayudar a sus pares a través de tiempos de ambición o cambio con empatía y cuidado. La capacidad de gestionar datos deseados y recursos humanos se desarrollará dentro del plazo máximo previsto por este proyecto. Por favor, tenga en cuenta que esta información salarial se refiere únicamente a los candidatos contratados para realizar trabajos dentro de uno de estos lugares y hace referencia al monto que Capital One está dispuesto a pagar en el momento del puesto. Los sueldos por funciones a tiempo parcial serán proporcionados sobre la base del número acordado de horas regularmente trabajadas. McLean, VA: $127,500 - $145,500 para Principal Associate, Design New York, NY: $139,100 - $158,700 para principal asociado, Design Richmond,VA: $115,900 - $132,200 para Partner Associate , Design Este papel también es elegible para obtener una compensación basada en desempeño, que puede incluir bonificaciones en efectivo) e/o incentivos a largo plazo (LTI). Incentivo podría ser discrecional o no discretionario. Capital One considerará para el empleo a solicitantes calificados con antecedentes penales de una manera consistente con los requisitos de las leyes aplicables en materia de investigaciones criminales. Si ha visitado nuestro sitio web en busca de información sobre oportunidades de trabajo o para solicitar un puesto, y necesita alojamiento, póngase en contacto con Capital One Recruiting al 1‐800‐304‐9102 o por correo electrónico al reclutamientoAccommodation@capitalone.com. Toda la información que proporcione se mantendrá confidencial y será utilizada solo en la medida necesaria para proporcionar las solicitudes razonables. Para obtener apoyo técnico o preguntas acerca del proceso de contratación de capital ones, envíe un correo electrónico a Careers@capitalsone.