User Experience Researcher (Bangkok-based, Relocation provided) Job at Agoda in

User Experience Researcher (Bangkok-based, Relocation provided)

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda.

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences with our great deals across millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment.

Work in the heart of Asia. This is an amazing opportunity if you’re looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Qualifications

• Master’s Degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 7+ years of relevant experience in consumer‑facing business domains.
• Very comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience with qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.).
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, statistical concepts, etc.).
• Experience evaluating, negotiating and working with external research vendors.
• Able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Demonstrates critical thinking beyond business requests.
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English).
• Enjoys collaborative work in a dynamic, data‑driven and creative environment.

Responsibilities

General Role Expectations:

• Demonstrates critical thinking beyond explicit business requests.
• Functions independently in all operational research tasks.
• Leads core end‑to‑end research activities—including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Research Skills:

• Good judgement when evaluating research opportunities (importance, urgency, impact for team).
• Ability to challenge details of research requests and propose solid solutions.
• Strong project execution, expanding breadth & depth of abilities.
• Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories.
• Application of tools and inspection methods to quantify the value and efficiency of research.
• Ability to adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with senior researchers.
• Knowledge of or ability to quickly learn key software tools common in the field (surveys, diary studies, analysis).
• Knowledge of data compliance and ethics in all activities.

Collaboration & Cross‑discipline:

• Drives cross‑discipline/department collaboration via research insights/activities.
• Collaborates efficiently with other researchers and other disciplines, with clear commitments in shared ownership.
• Demonstrates excellent communication skills; tailors style for different audiences, concise and to the point, open to feedback.

Research Community Contributions:

• Contributes to the research community—sharing work/methodologies, coaching/mentoring core or junior researchers, screening research candidates.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industry: Technology, Information and Internet