Redirect Health Inc
Director of Client Success — $0 Healthcare for You and Your Entire Family
Redirect Health Inc, Phoenix, Arizona, United States, 85003
Healthcare shouldn’t be something you worry about when it comes to taking care of your family.
That’s why when you join our team,
your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Who We Are Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance . We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Director of Client Success exists to lead the Client Success function and ensure our clients consistently see value, clarity, and results from their partnership with Redirect Health.
What You’ll Do In this role, you will:
Own:
Client management strategy, including client segmentation, value proposition, coverage model, and renewal approach
Support:
Clients and members by ensuring they understand and can fully use their healthcare benefits, with guidance from a strong Client Success team
Collaborate with:
Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams to deliver a consistent “WOW” client experience
Improve:
Renewal performance, upsell outcomes, and client retention by using data, trends, and proactive communication to prevent surprise terminations
Advocate for:
Clients and brokers by representing their needs, feedback, and results across Redirect Health teams and leadership
A strong performer in this role is known for:
Building and leading a high-performing Client Success Advocate team
Using data and insight to drive smarter client strategy and renewal outcomes
Consistently delivering strong retention, growth, and client trust
How Success Is Measured Success in this role is measured by:
Net renewal growth, upsells, and invoice expansion across the client portfolio
Client retention and enrollment growth across assigned client segments
Client satisfaction among owners, HR leaders, benefits teams, and brokers
Effective leadership, development, and performance of the Client Success Advocate team
What We’re Looking For We’re looking for someone who:
Brings 5+ years of experience managing Customer Success teams
Has 10+ years of experience in customer-facing roles (support, service, or account management)
Communicates exceptionally well, both verbally and in writing
Demonstrates strong analytical thinking and experience leading data-driven client management work
Brings a proven commercial mindset and strong business judgment
Is a friendly, self-motivated team player who thrives on supporting others
Has a genuine passion for healthcare
Has a strong passion for client service
Leads with a player-coach mentality and works well across teams
Is a self-starter with a results-oriented mindset
Accident and Health Producer License, preferred
College Degree, Required.
Why Join Redirect Health What “Free Healthcare” Actually Means
When we say free, we mean
$0 out of your paycheck and $0 when you need care :
$0 monthly premiums
$0 to add your spouse or children
$0 deductibles (we reimburse them)
$0 out-of-pocket maximums
This benefit alone can save families
tens of thousands of dollars.
What You’ll Earn
Starting Salary:
$100,000 per year
Bonus or incentive opportunities:
Performance-driven potential bonus
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families we’d love to hear from you.
The pay range for this role is: 100,000 - 110,000 USD per year (Phoenix)
#J-18808-Ljbffr
That’s why when you join our team,
your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Who We Are Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance . We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Director of Client Success exists to lead the Client Success function and ensure our clients consistently see value, clarity, and results from their partnership with Redirect Health.
What You’ll Do In this role, you will:
Own:
Client management strategy, including client segmentation, value proposition, coverage model, and renewal approach
Support:
Clients and members by ensuring they understand and can fully use their healthcare benefits, with guidance from a strong Client Success team
Collaborate with:
Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams to deliver a consistent “WOW” client experience
Improve:
Renewal performance, upsell outcomes, and client retention by using data, trends, and proactive communication to prevent surprise terminations
Advocate for:
Clients and brokers by representing their needs, feedback, and results across Redirect Health teams and leadership
A strong performer in this role is known for:
Building and leading a high-performing Client Success Advocate team
Using data and insight to drive smarter client strategy and renewal outcomes
Consistently delivering strong retention, growth, and client trust
How Success Is Measured Success in this role is measured by:
Net renewal growth, upsells, and invoice expansion across the client portfolio
Client retention and enrollment growth across assigned client segments
Client satisfaction among owners, HR leaders, benefits teams, and brokers
Effective leadership, development, and performance of the Client Success Advocate team
What We’re Looking For We’re looking for someone who:
Brings 5+ years of experience managing Customer Success teams
Has 10+ years of experience in customer-facing roles (support, service, or account management)
Communicates exceptionally well, both verbally and in writing
Demonstrates strong analytical thinking and experience leading data-driven client management work
Brings a proven commercial mindset and strong business judgment
Is a friendly, self-motivated team player who thrives on supporting others
Has a genuine passion for healthcare
Has a strong passion for client service
Leads with a player-coach mentality and works well across teams
Is a self-starter with a results-oriented mindset
Accident and Health Producer License, preferred
College Degree, Required.
Why Join Redirect Health What “Free Healthcare” Actually Means
When we say free, we mean
$0 out of your paycheck and $0 when you need care :
$0 monthly premiums
$0 to add your spouse or children
$0 deductibles (we reimburse them)
$0 out-of-pocket maximums
This benefit alone can save families
tens of thousands of dollars.
What You’ll Earn
Starting Salary:
$100,000 per year
Bonus or incentive opportunities:
Performance-driven potential bonus
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families we’d love to hear from you.
The pay range for this role is: 100,000 - 110,000 USD per year (Phoenix)
#J-18808-Ljbffr