Blue Compass RV East Montpelier
Service and Parts Director
Blue Compass RV East Montpelier, East Montpelier, Vermont, us, 05651
The Fixed Ops Director is responsible for the customer-focused overall operation of the dealership's service department. The Fixed Ops Director is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to maximize profitability and ensure a high level of customer and associate satisfaction.
Compensation $100k-140k+
Our Benefits
Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Pet Insurance
5-day work week
Employee Assistance Program
Training and Development Programs
Referral Program
Legal Coverage
Identity Theft Protection
And so much more….
Leadership Responsibilities
Conduct yourself and lead the team in a way that supports Blue Compass RV Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.
Great Communicator: Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:
Service and Parts
Customer Experience
Teamwork and Will to Win: Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!
Service Managers are present and approachable. The Service Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The Service Manager ensures associates feel valued and connected to their store leadership and the company vision.
Invest in Your People: Recruiting, retaining, and developing talent through coaching and training.
Focused on taking the time to hire the “right” people aligned with company values, and train them to ensure success and a long- term career with the company.
Customer Commitment: Driving a culture of exceptional Customer experience. This is a top responsibility for the Service Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.
Ensure the store maintains
i gh professional standards for our customers and associates.
Operational Responsibilities
Partner closely with market, region, and executive leaders in the areas of Service, Parts, Marketing, Human Resources, and Accounting to maximize performance growth and alignment with company initiatives as well as ensure the procedures of the company are followed.
Enforce the procedures of the company
Maximizes productivity levels of Service Technicians and Service Advisors
Maintaining effective and productive shop structure
Train and develop staff for growth and increased performance
Supports customer pay sales and other growth initiatives in service and parts
Monitor billing, warranty, internal and external repair orders.
Manage and maintain proper staff levels to benchmark metrics
Manage store controllable expense elements
Analyzing the business and developing action plans to improve performance
Setting and achieving targeted goals
Provides strong service leadership
Drives business by example with a high degree of involvement in day to day process
Regularly coaches and trains associates
Ensures a great customer experience and calmly assists and defuses customer complaints in order to maintain customer loyalty.
Proactively ensures that all customers are greeted, and needs addressed while in store.
Maintain a clean, well-organized service shop, office and parts retail area
Responsible for all OSHA and company mandated safety requirements.
Fiscally responsible for service and parts inventories, cash handling and assets of the company.
Ensure high quality of work minimizing repeat repair attempts.
Actively resolve customer complaints to maximize customer satisfaction
Equal Opportunity We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Compensation $100k-140k+
Our Benefits
Medical, dental, vision, disability, FSAs, and life insurance
Paid Time Off and paid holidays
401K
Pet Insurance
5-day work week
Employee Assistance Program
Training and Development Programs
Referral Program
Legal Coverage
Identity Theft Protection
And so much more….
Leadership Responsibilities
Conduct yourself and lead the team in a way that supports Blue Compass RV Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.
Great Communicator: Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:
Service and Parts
Customer Experience
Teamwork and Will to Win: Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!
Service Managers are present and approachable. The Service Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The Service Manager ensures associates feel valued and connected to their store leadership and the company vision.
Invest in Your People: Recruiting, retaining, and developing talent through coaching and training.
Focused on taking the time to hire the “right” people aligned with company values, and train them to ensure success and a long- term career with the company.
Customer Commitment: Driving a culture of exceptional Customer experience. This is a top responsibility for the Service Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.
Ensure the store maintains
i gh professional standards for our customers and associates.
Operational Responsibilities
Partner closely with market, region, and executive leaders in the areas of Service, Parts, Marketing, Human Resources, and Accounting to maximize performance growth and alignment with company initiatives as well as ensure the procedures of the company are followed.
Enforce the procedures of the company
Maximizes productivity levels of Service Technicians and Service Advisors
Maintaining effective and productive shop structure
Train and develop staff for growth and increased performance
Supports customer pay sales and other growth initiatives in service and parts
Monitor billing, warranty, internal and external repair orders.
Manage and maintain proper staff levels to benchmark metrics
Manage store controllable expense elements
Analyzing the business and developing action plans to improve performance
Setting and achieving targeted goals
Provides strong service leadership
Drives business by example with a high degree of involvement in day to day process
Regularly coaches and trains associates
Ensures a great customer experience and calmly assists and defuses customer complaints in order to maintain customer loyalty.
Proactively ensures that all customers are greeted, and needs addressed while in store.
Maintain a clean, well-organized service shop, office and parts retail area
Responsible for all OSHA and company mandated safety requirements.
Fiscally responsible for service and parts inventories, cash handling and assets of the company.
Ensure high quality of work minimizing repeat repair attempts.
Actively resolve customer complaints to maximize customer satisfaction
Equal Opportunity We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr