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Turtle & Hughes Inc. in

Customer Service Representative

Turtle & Hughes Inc. in, Trenton, New Jersey, United States

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Customer Service Representative (Finance) At Turtle, we're redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we've built a reputation for innovation, excellence, and exceptional customer service—and we're just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what's possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast‑paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that's making waves and empowering its people to do extraordinary things every single day!

About the Role The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information. This position is Monday‑Friday, 9am‑6pm.

What You'll Do

Phone contact with customers

Scheduling customer returns

Processing refused orders

Resolving inbound receiving discrepancies

Assist with vendor problems

Coordinate office billing

Use knowledge of electrical products

Complete sales and orders and manage payments

What You'll Bring

High School Diploma or equivalent

Experience in customer service

Microsoft Word and Excel experience preferred

Strong customer service skills

Pleasant phone demeanor

Ability to multi‑task

Ability to be flexible

Draft and respond to emails in a professional manner

What We Offer We offer a competitive benefits package that includes:

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Vacation

Employee negotiated discounts

Who We Are Founded in 1923, Turtle is a fourth‑generation, family‑owned, and three‑generation women‑owned business, and one of the nation's largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on‑site MRO procurement, cost‑saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What To Do Next You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle.

Equal Opportunity Employer Turtle is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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