Sirius Technical Services, Inc.
Customer Service Representative III
Sirius Technical Services, Inc., Monroe, Louisiana, United States, 71201
Sirius Staffing is seeking multiple Customer Service Representatives to serve as the main point of contact for customers in West Monroe, LA.
Position Overview The Customer Service Representative serves as the primary point of contact for customers, providing timely and accurate information regarding accounts, products, and services. This role focuses on delivering high-quality customer support through in-person, phone, and written communication while resolving concerns efficiently and professionally.
Key Responsibilities
Interact with customers in person, by phone, or via mail to ensure excellent service experiences
Respond to customer inquiries related to products, services, pricing, shipping, and service changes
Process customer orders, returns, special requests, and account updates
Investigate and resolve customer complaints, billing issues, and service discrepancies
Review customer and company records to identify and correct errors
Coordinate with internal departments to resolve service or product-related concerns
Refer complex product or service failures to appropriate departments for further investigation
Explain available services and assist customers in selecting solutions that meet their needs
May promote or recommend additional products or services when appropriate
May obtain credit information from credit reporting agencies as required
Occasionally visit customer locations to resolve issues or obtain order information
Qualifications
Ability to provide professional, courteous customer service in a fast-paced environment
Strong communication and problem-solving skills
Attention to detail with accurate documentation and record handling
General product and service knowledge gained through up to 2 years of related education, training, or experience
Equal Opportunity Employment Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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Position Overview The Customer Service Representative serves as the primary point of contact for customers, providing timely and accurate information regarding accounts, products, and services. This role focuses on delivering high-quality customer support through in-person, phone, and written communication while resolving concerns efficiently and professionally.
Key Responsibilities
Interact with customers in person, by phone, or via mail to ensure excellent service experiences
Respond to customer inquiries related to products, services, pricing, shipping, and service changes
Process customer orders, returns, special requests, and account updates
Investigate and resolve customer complaints, billing issues, and service discrepancies
Review customer and company records to identify and correct errors
Coordinate with internal departments to resolve service or product-related concerns
Refer complex product or service failures to appropriate departments for further investigation
Explain available services and assist customers in selecting solutions that meet their needs
May promote or recommend additional products or services when appropriate
May obtain credit information from credit reporting agencies as required
Occasionally visit customer locations to resolve issues or obtain order information
Qualifications
Ability to provide professional, courteous customer service in a fast-paced environment
Strong communication and problem-solving skills
Attention to detail with accurate documentation and record handling
General product and service knowledge gained through up to 2 years of related education, training, or experience
Equal Opportunity Employment Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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