State of Mississippi
Customer Service Representative IV
State of Mississippi, Jackson, Mississippi, United States, 39200
Customer Service Representative IV – Hinds County, MS
State of Mississippi
$33,600.00 - $50,000.00 Annually
Location 25 - HINDS COUNTY, MS
Full-Time
Job Number 9040-0829-20260114HDS
0829 - MEDICAL LICENSURE BOARD
Opening Date 01/14/2026
1/28/2026 at 11:59 PM Central Time (US & Canada)
Agency Minimum Salary $33,600.00
$50,000.00
Preferred Qualifications Typically requires High School Diploma or equivalent and 5-7 years of experience.
The Board of Medical Licensure was established under Section 73-43-1, Mississippi Code of 1972, to promulgate and publish rules and regulations necessary to support the functions and enforce the provisions regulating the Mississippi Medical Practice Act. The Board is funded totally by fees collected in connection with the licensure of medical doctors (M.D.s); osteopathic doctors (D.O.s); podiatrists (D.P.M.s); physician assistants (P.A.s ); radiologist assistants (R.A.s); licensed acupuncturists (L.A.s); and the permitting of limited x-ray machine operators who practice in a physician's office or clinic.
About the Position This is the lead vocational‑level Customer Service Representative position. Incumbents are seasoned employees who provide research, analysis, and interpretation of rules, policies, procedures, and laws, and serve in a liaison role to resolve problems with an agency, corporation, or other entities. At this level, problems are often of a non‑routine nature, requiring judgment in determining an appropriate course of action, and increased technical knowledge in order to analyze, interpret, and apply laws and rules, and give information to customers. Employees at this level may contact a public or private entity in response to a customer complaint or request for advice, clarify the disputed issue, research applicable laws and regulations, and negotiate a course of action fair and just to both parties. Employees either independently resolve issues or refer them to a higher authority if necessary. The incumbent may provide work direction to lower‑level positions. This position may require specialized training and knowledge.
What you'll need to be Successful The successful candidate must have excellent verbal and written communication skills, be dependable, organized, proactive, have critical thinking skills, and have a commitment to providing top‑notch public service. They must also have some supervisory skills, have the ability to actively listen, solve problems, maintain a professional and compassionate demeanor, and be willing to work as a vital team member supporting the overall function and mission of the agency.
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
#J-18808-Ljbffr
State of Mississippi
$33,600.00 - $50,000.00 Annually
Location 25 - HINDS COUNTY, MS
Full-Time
Job Number 9040-0829-20260114HDS
0829 - MEDICAL LICENSURE BOARD
Opening Date 01/14/2026
1/28/2026 at 11:59 PM Central Time (US & Canada)
Agency Minimum Salary $33,600.00
$50,000.00
Preferred Qualifications Typically requires High School Diploma or equivalent and 5-7 years of experience.
The Board of Medical Licensure was established under Section 73-43-1, Mississippi Code of 1972, to promulgate and publish rules and regulations necessary to support the functions and enforce the provisions regulating the Mississippi Medical Practice Act. The Board is funded totally by fees collected in connection with the licensure of medical doctors (M.D.s); osteopathic doctors (D.O.s); podiatrists (D.P.M.s); physician assistants (P.A.s ); radiologist assistants (R.A.s); licensed acupuncturists (L.A.s); and the permitting of limited x-ray machine operators who practice in a physician's office or clinic.
About the Position This is the lead vocational‑level Customer Service Representative position. Incumbents are seasoned employees who provide research, analysis, and interpretation of rules, policies, procedures, and laws, and serve in a liaison role to resolve problems with an agency, corporation, or other entities. At this level, problems are often of a non‑routine nature, requiring judgment in determining an appropriate course of action, and increased technical knowledge in order to analyze, interpret, and apply laws and rules, and give information to customers. Employees at this level may contact a public or private entity in response to a customer complaint or request for advice, clarify the disputed issue, research applicable laws and regulations, and negotiate a course of action fair and just to both parties. Employees either independently resolve issues or refer them to a higher authority if necessary. The incumbent may provide work direction to lower‑level positions. This position may require specialized training and knowledge.
What you'll need to be Successful The successful candidate must have excellent verbal and written communication skills, be dependable, organized, proactive, have critical thinking skills, and have a commitment to providing top‑notch public service. They must also have some supervisory skills, have the ability to actively listen, solve problems, maintain a professional and compassionate demeanor, and be willing to work as a vital team member supporting the overall function and mission of the agency.
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
#J-18808-Ljbffr