Idaho Staffing
Technical Records Specialist II
The Division of Occupational and Professional Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 44 Boards and Commissions here in the great State of Idaho. This Technical Records Specialist II position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. This position will support the Building, Construction, and Real Estate Bureau. Example of Duties: Receiving, reviewing, and processing applications Providing licensure information Issuing licenses and certifications Preparing and maintaining files Entering data from application and request forms into the licensing database Processing application funds Researching, analyzing, and resolving complex problems in licensure processes Processing audit information and providing audit follow-up Working with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently Acting as content expert for Boards served, and responding to questions from applicants and licensees Providing technical assistance for the Division's services in person and on the phone Dealing with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations Providing specialized information pertaining to board programs and services Providing front counter support by assisting customers in-person with licensing-related tasks, including processing payments and issuing licenses Reviewing website, applications, letters, and licensing database to identify errors and needed updates Monitoring email Scanning documents Other duties as assigned Minimum Qualifications: Monitoring record systems to identify and correct errors, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs Analyzing information and researching a variety of sources to identify and resolve problems or issues Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations Entering and retrieving data using a computerized record system Composing and proofreading business correspondence Preferred Qualifications: Experience working with Boards or Commissions Desired candidates will have the ability to: Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine Understand and follow complex oral and written instructions Work in an environment with multiple conflicting demands and frequent interruptions Use Microsoft Word and automated record management systems Communicate effectively and tactfully with co-workers and diverse external customers, some of whom may be irate or under stress Review, evaluate, approve, and process records and/or documents Determine eligibility requirements according to rules, regulations, statutes, and program policies and procedures Explain requirements, processes, and procedures to customers Compose error-free written correspondence and documents using word processing software Create mass mailings using mail merge functions Gather information, make decisions, resolve problems, and respond to inquiries Prioritize work and meet deadlines Maintain strict confidentiality of non-public information Establish and maintain effective working relationships with others Maintain a predictable and reliable level of attendance Best Retirement Available in the Nation! We have one of the nation's best state retirement systems that offers a lifetime benefit. Excellent Benefits: Generous vacation and sick leave accrual beginning as soon as you start 11 paid holidays per year Excellent medical, dental, and vision insurance - employee only coverage for PPO $70/month for medical and vision & $12.00/month for dental Paid parental leave Multiple savings plans, optional 401K, and optional 457 Basic life insurance for employee and family Wellness programs Ongoing training opportunities An opportunity for student loan forgiveness And more! EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
The Division of Occupational and Professional Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 44 Boards and Commissions here in the great State of Idaho. This Technical Records Specialist II position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. This position will support the Building, Construction, and Real Estate Bureau. Example of Duties: Receiving, reviewing, and processing applications Providing licensure information Issuing licenses and certifications Preparing and maintaining files Entering data from application and request forms into the licensing database Processing application funds Researching, analyzing, and resolving complex problems in licensure processes Processing audit information and providing audit follow-up Working with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently Acting as content expert for Boards served, and responding to questions from applicants and licensees Providing technical assistance for the Division's services in person and on the phone Dealing with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations Providing specialized information pertaining to board programs and services Providing front counter support by assisting customers in-person with licensing-related tasks, including processing payments and issuing licenses Reviewing website, applications, letters, and licensing database to identify errors and needed updates Monitoring email Scanning documents Other duties as assigned Minimum Qualifications: Monitoring record systems to identify and correct errors, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs Analyzing information and researching a variety of sources to identify and resolve problems or issues Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations Entering and retrieving data using a computerized record system Composing and proofreading business correspondence Preferred Qualifications: Experience working with Boards or Commissions Desired candidates will have the ability to: Operate multi-line telephone system, desktop computer, calculator, printer, copier, and fax machine Understand and follow complex oral and written instructions Work in an environment with multiple conflicting demands and frequent interruptions Use Microsoft Word and automated record management systems Communicate effectively and tactfully with co-workers and diverse external customers, some of whom may be irate or under stress Review, evaluate, approve, and process records and/or documents Determine eligibility requirements according to rules, regulations, statutes, and program policies and procedures Explain requirements, processes, and procedures to customers Compose error-free written correspondence and documents using word processing software Create mass mailings using mail merge functions Gather information, make decisions, resolve problems, and respond to inquiries Prioritize work and meet deadlines Maintain strict confidentiality of non-public information Establish and maintain effective working relationships with others Maintain a predictable and reliable level of attendance Best Retirement Available in the Nation! We have one of the nation's best state retirement systems that offers a lifetime benefit. Excellent Benefits: Generous vacation and sick leave accrual beginning as soon as you start 11 paid holidays per year Excellent medical, dental, and vision insurance - employee only coverage for PPO $70/month for medical and vision & $12.00/month for dental Paid parental leave Multiple savings plans, optional 401K, and optional 457 Basic life insurance for employee and family Wellness programs Ongoing training opportunities An opportunity for student loan forgiveness And more! EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.