Illinois Staffing
Customer Service Representative
Illinois Staffing, Lake Bluff, Illinois, United States, 60044
Healthcare Account Representative
In this role, you will provide exceptional service to healthcare clients by assisting with patient account inquiries, medical collections, and insurance-related questions. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills. Responsibilities include: Providing assistance via phone for patient account management, billing inquiries, and insurance verification Handling Medicare and Medicaid-related questions Contacting clients regarding abnormal test results, specimen issues, and requisition verification Documenting all calls accurately in internal systems Collaborating with internal teams to resolve client issues promptly Other duties as assigned Shift Details & Training: Training: MondayFriday, 8:00 AM
4:30 PM CT Future Shift: 10:30 AM
7:00 PM CT Attendance during training is mandatory Workplace Type: Hybrid: 3 days onsite (TuesdayThursday) 2 days remote (Monday & Friday) Skills & Qualifications: High school diploma or GED (required) Minimum 1 year of recent healthcare experience in a call center (preferred) Strong computer skills and ability to navigate multiple systems Excellent written and verbal communication skills Ability to work in a high-volume, repetitive environment Experience Level: Entry Level Job Type & Duration: Contract-to-Hire (6 months, likely ongoing) Pay and Benefits: $18.00/hr Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location: This is a Contract to Hire position based out of Lake Bluff, IL. Application Deadline: This position is anticipated to close on Jan 21, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
In this role, you will provide exceptional service to healthcare clients by assisting with patient account inquiries, medical collections, and insurance-related questions. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills. Responsibilities include: Providing assistance via phone for patient account management, billing inquiries, and insurance verification Handling Medicare and Medicaid-related questions Contacting clients regarding abnormal test results, specimen issues, and requisition verification Documenting all calls accurately in internal systems Collaborating with internal teams to resolve client issues promptly Other duties as assigned Shift Details & Training: Training: MondayFriday, 8:00 AM
4:30 PM CT Future Shift: 10:30 AM
7:00 PM CT Attendance during training is mandatory Workplace Type: Hybrid: 3 days onsite (TuesdayThursday) 2 days remote (Monday & Friday) Skills & Qualifications: High school diploma or GED (required) Minimum 1 year of recent healthcare experience in a call center (preferred) Strong computer skills and ability to navigate multiple systems Excellent written and verbal communication skills Ability to work in a high-volume, repetitive environment Experience Level: Entry Level Job Type & Duration: Contract-to-Hire (6 months, likely ongoing) Pay and Benefits: $18.00/hr Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location: This is a Contract to Hire position based out of Lake Bluff, IL. Application Deadline: This position is anticipated to close on Jan 21, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.