Illinois Staffing
Customer Service Representative
Illinois Staffing, Schaumburg, Illinois, United States, 60173
Customer Service Representative
We are seeking a Customer Service Representative to join a high-touch support team for a top-tier client. This role involves handling a wide range of customer service tasks, including phone and email support for fleet drivers, internal teams, and external stakeholders. This is not a typical call center roleour focus is on delivering exceptional service and problem-solving rather than rushing through calls. Professionalism, resourcefulness, and strong communication skills are essential. Responsibilities: Provide comprehensive support for fleet-related inquiries, including vehicle ordering and issue resolution. Respond to high-volume emails and cases, ensuring accurate documentation in real time. Make occasional outbound calls for follow-ups and missing information. Utilize internal systems (CARE) to track and resolve issues. Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver data. Use Excel functions (including VLOOKUP) to organize and analyze data. Top Skills: Customer service experience (2+ years in an office environment). Strong written and verbal communication skills. Proficiency in MS Office Suite (Excel, Outlook, Word). Salesforce experience preferred. Ability to multitask and work across multiple systems. Requirements: High school diploma or equivalent. Typing speed of at least 40 WPM. Excel proficiency (formatting and basic pivot tables). Professional demeanor for video meetings (Teams). Must pass background check, drug test, and education verification. Schedule: MondayFriday, 9 AM6 PM. 1-hour lunch (unpaid) and two 15-minute breaks. Overtime opportunities available. Work Environment & Perks: Business casual office environment. Brand-new office with amenities: ping pong tables, golf simulator, gym membership with workout classes and sauna. Opportunity for contract extension or permanent hire. Job Type & Location: This is a Contract to Hire position based out of Schaumburg, IL. Pay and Benefits: The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Schaumburg, IL. Application Deadline: This position is anticipated to close on Jan 24, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a Customer Service Representative to join a high-touch support team for a top-tier client. This role involves handling a wide range of customer service tasks, including phone and email support for fleet drivers, internal teams, and external stakeholders. This is not a typical call center roleour focus is on delivering exceptional service and problem-solving rather than rushing through calls. Professionalism, resourcefulness, and strong communication skills are essential. Responsibilities: Provide comprehensive support for fleet-related inquiries, including vehicle ordering and issue resolution. Respond to high-volume emails and cases, ensuring accurate documentation in real time. Make occasional outbound calls for follow-ups and missing information. Utilize internal systems (CARE) to track and resolve issues. Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver data. Use Excel functions (including VLOOKUP) to organize and analyze data. Top Skills: Customer service experience (2+ years in an office environment). Strong written and verbal communication skills. Proficiency in MS Office Suite (Excel, Outlook, Word). Salesforce experience preferred. Ability to multitask and work across multiple systems. Requirements: High school diploma or equivalent. Typing speed of at least 40 WPM. Excel proficiency (formatting and basic pivot tables). Professional demeanor for video meetings (Teams). Must pass background check, drug test, and education verification. Schedule: MondayFriday, 9 AM6 PM. 1-hour lunch (unpaid) and two 15-minute breaks. Overtime opportunities available. Work Environment & Perks: Business casual office environment. Brand-new office with amenities: ping pong tables, golf simulator, gym membership with workout classes and sauna. Opportunity for contract extension or permanent hire. Job Type & Location: This is a Contract to Hire position based out of Schaumburg, IL. Pay and Benefits: The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Schaumburg, IL. Application Deadline: This position is anticipated to close on Jan 24, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.