InnoSource Inc.
Hybrid - Remote (1-5 days onsite a month potentially)
Description The Team Leader provides day to day leadership and direction to a diverse team of associates who have a responsibility to deliver premium customer support.
Key Responsibilities The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis/resolution, and process improvement resulting in a team that provides outstanding customer support.
Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance/PTO, new associates access requests, IT requests, etc.
Communicating information to associates and receiving feedback from them on topics.
Implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client.
Communicate with the InnoSource HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation.
Responsible for participating in associates' annual reviews.
Policies and procedures — Be familiar with current the Client and InnoSource policies and procedures to assure associates have current information and are following policy.
Monitor daily activities of associates to make sure they are following InnoSource / Client policies.
Training — Responsible for associate receiving efficient training. Also following up on associate's progress and handling any additional training if needed.
Ensure Client report requirements are completed.
Working knowledge of current Microsoft office products.
Has good understanding of the client company culture and business practice.
Education and Experience – Sales Support Analyst Team Leader
1-2 years' experience in related field preferred.
High School Diploma.
Actual experience leading, mentoring and/or supervising associates in a multi-tasking, fast-paced environment.
Demonstrated competency in the execution of projects, decision making and negotiating skills.
Benefits & Pay Click below to apply for this job. You just might discover your next career!
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance If you are an individual with a disability and need assistance in the application process please contact
614-775-1400
or email [emailprotected] . We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.
#J-18808-Ljbffr
Description The Team Leader provides day to day leadership and direction to a diverse team of associates who have a responsibility to deliver premium customer support.
Key Responsibilities The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis/resolution, and process improvement resulting in a team that provides outstanding customer support.
Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance/PTO, new associates access requests, IT requests, etc.
Communicating information to associates and receiving feedback from them on topics.
Implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client.
Communicate with the InnoSource HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation.
Responsible for participating in associates' annual reviews.
Policies and procedures — Be familiar with current the Client and InnoSource policies and procedures to assure associates have current information and are following policy.
Monitor daily activities of associates to make sure they are following InnoSource / Client policies.
Training — Responsible for associate receiving efficient training. Also following up on associate's progress and handling any additional training if needed.
Ensure Client report requirements are completed.
Working knowledge of current Microsoft office products.
Has good understanding of the client company culture and business practice.
Education and Experience – Sales Support Analyst Team Leader
1-2 years' experience in related field preferred.
High School Diploma.
Actual experience leading, mentoring and/or supervising associates in a multi-tasking, fast-paced environment.
Demonstrated competency in the execution of projects, decision making and negotiating skills.
Benefits & Pay Click below to apply for this job. You just might discover your next career!
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Application Assistance If you are an individual with a disability and need assistance in the application process please contact
614-775-1400
or email [emailprotected] . We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.
#J-18808-Ljbffr