Illinois Staffing
Bilingual Customer Service Representative
Illinois Staffing, Troy, Illinois, United States, 62294
Bilingual Call Center Representative
We are seeking a Bilingual Call Center Representative who is passionate about helping others, communicates effectively across languages, and excels in a fast-paced environment. In this position, you will assist Medicare members and healthcare providers with essential questions related to eligibility, benefits, claims, and service authorizations. Your work directly supports individuals navigating their healthcaremaking this a truly meaningful role. Key Responsibilities: Answer inbound calls from members and providers regarding eligibility, benefits, claims, and authorization of services. Accurately document and process all inquiries using internal systems. Use sound judgment to resolve customer service and billing concerns. Conduct outbound calls to provide updates on complex inquiries or claim investigations. Escalate unresolved grievances, appeals, or claims to the appropriate department. Maintain accurate and detailed records of all interactions and transactions. Actively listen and probe to fully understand the caller's needs. Research and clearly communicate information regarding member eligibility or claim status. Educate providers on claim submissions, documentation requirements, and treatment plan processes. Perform all necessary follow-up to ensure issues are fully resolved. Why This Work Matters: You will directly support Medicare beneficiaries, helping them navigate critical healthcare decisions and ensuring they receive timely care and support. Your contribution has a real impact on people's lives. Schedule & Availability: Training is MondayFriday, first-shift hours. After training, schedules may vary and weekend shifts may be required. You must be available for any shift between 8:00 AM
8:00 PM in your time zone. Equipment: All necessary equipment will be shipped to you prior to your start date. Ideal Candidate: Fluent in English and one additional language (Spanish or other). Strong communicator with excellent problem-solving skills. Customer-focused and able to navigate challenging conversations with professionalism. Comfortable working independently in a remote setting. Previous call center or healthcare customer service experience is a plus, but not required. Job Type & Location: This is a Contract to Hire position based out of Troy, IL. Pay and Benefits: The pay range for this position is $17.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Jan 26, 2026.
We are seeking a Bilingual Call Center Representative who is passionate about helping others, communicates effectively across languages, and excels in a fast-paced environment. In this position, you will assist Medicare members and healthcare providers with essential questions related to eligibility, benefits, claims, and service authorizations. Your work directly supports individuals navigating their healthcaremaking this a truly meaningful role. Key Responsibilities: Answer inbound calls from members and providers regarding eligibility, benefits, claims, and authorization of services. Accurately document and process all inquiries using internal systems. Use sound judgment to resolve customer service and billing concerns. Conduct outbound calls to provide updates on complex inquiries or claim investigations. Escalate unresolved grievances, appeals, or claims to the appropriate department. Maintain accurate and detailed records of all interactions and transactions. Actively listen and probe to fully understand the caller's needs. Research and clearly communicate information regarding member eligibility or claim status. Educate providers on claim submissions, documentation requirements, and treatment plan processes. Perform all necessary follow-up to ensure issues are fully resolved. Why This Work Matters: You will directly support Medicare beneficiaries, helping them navigate critical healthcare decisions and ensuring they receive timely care and support. Your contribution has a real impact on people's lives. Schedule & Availability: Training is MondayFriday, first-shift hours. After training, schedules may vary and weekend shifts may be required. You must be available for any shift between 8:00 AM
8:00 PM in your time zone. Equipment: All necessary equipment will be shipped to you prior to your start date. Ideal Candidate: Fluent in English and one additional language (Spanish or other). Strong communicator with excellent problem-solving skills. Customer-focused and able to navigate challenging conversations with professionalism. Comfortable working independently in a remote setting. Previous call center or healthcare customer service experience is a plus, but not required. Job Type & Location: This is a Contract to Hire position based out of Troy, IL. Pay and Benefits: The pay range for this position is $17.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Jan 26, 2026.