New Jersey Staffing
Customer Service Representative
New Jersey Staffing, Clifton, New Jersey, United States, 07011
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Clifton, New Jersey. This is a contract to permanent position offering an excellent opportunity to work in a dynamic environment supporting physicians and their educational needs. The role involves monitoring live chats, managing inquiries, and ensuring seamless communication during educational courses. Responsibilities: Facilitate live chat sessions during educational courses, ensuring prompt and accurate responses to inquiries. Provide support to physicians attending live stream sessions, addressing questions and resolving issues. Oversee communication channels during courses held on Fridays, Saturdays, and Sundays. Collaborate with team members in the office during weekdays to prepare for upcoming courses. Ensure smooth operation of live streams and troubleshoot any technical challenges. Maintain detailed records of interactions and inquiries for future reference. Deliver exceptional customer service through inbound and outbound calls. Assist with order entry tasks, ensuring all data is accurate and up-to-date. Respond to customer inquiries with professionalism and efficiency. Proactively identify and communicate opportunities for process improvement. Requirements: Previous experience in a call center or customer service role. Proficiency in managing live chat systems and online communication tools. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to work weekends as required by the course schedule. Comfortable with handling inbound and outbound calls. Experience with order entry systems is preferred. A proactive and solution-oriented approach to customer support.
We are looking for a dedicated Customer Service Representative to join our team in Clifton, New Jersey. This is a contract to permanent position offering an excellent opportunity to work in a dynamic environment supporting physicians and their educational needs. The role involves monitoring live chats, managing inquiries, and ensuring seamless communication during educational courses. Responsibilities: Facilitate live chat sessions during educational courses, ensuring prompt and accurate responses to inquiries. Provide support to physicians attending live stream sessions, addressing questions and resolving issues. Oversee communication channels during courses held on Fridays, Saturdays, and Sundays. Collaborate with team members in the office during weekdays to prepare for upcoming courses. Ensure smooth operation of live streams and troubleshoot any technical challenges. Maintain detailed records of interactions and inquiries for future reference. Deliver exceptional customer service through inbound and outbound calls. Assist with order entry tasks, ensuring all data is accurate and up-to-date. Respond to customer inquiries with professionalism and efficiency. Proactively identify and communicate opportunities for process improvement. Requirements: Previous experience in a call center or customer service role. Proficiency in managing live chat systems and online communication tools. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Ability to work weekends as required by the course schedule. Comfortable with handling inbound and outbound calls. Experience with order entry systems is preferred. A proactive and solution-oriented approach to customer support.