Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Jacksonville, Florida, United States, 32290
Customer Service Representative
Company: InstaLoan
Location: Jacksonville, FL
Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so youخابات will receive hands‑on training, coaching, and development as we invest in your long‑term success.
Core Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments زندگي managing customer appointments.
Perform duties outside of the office, as applicable, including on‑site vehicle appraisals, store errands, external marketing, and participation in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work выращ include at least 40 hours per week.
Store hours, schedules, and/or the minimum number of hours required for this position may change at the Company’s discretion.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
Meticulous attention to detail and the ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required; all background checks are conducted in accordance with applicable law.
The ability to meet the physical demands of this position, including remaining stationary for up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cashpark handling, cash:anymanagement experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Compensation Hourly wage: $ per hour.
The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robustëren learning management system with e‑learning modules.
Cross‑brand training that enables moves into opportunities источключ among eleven brands across the country.
Enrollment in a Key Holder Program to develop leadership potential.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and an HSA/FSA/Dependent Care FSA.
Traditional 401(k) and Roth 401(k) with a generous Company match.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits for dental, vision, disability plans, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more via an Employee Assistance Program.
Discount Marketplace with exclusive savings at retailers.
Paid time off that grows with experience starting at 12 days in the first year.
Business casual dress code including jeans and sneakers.
Benefits may change; subject to terms and conditions of the governing plan documents.
Workplace Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, Team Members, and communities by providing access to short‑term financial рішення when they need it most, across more than 1,500 stores in 24 states and online product offerings in 20 states.
EEO & Inclusivity Statement The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, andvira functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in‑person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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Location: Jacksonville, FL
Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so youخابات will receive hands‑on training, coaching, and development as we invest in your long‑term success.
Core Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments زندگي managing customer appointments.
Perform duties outside of the office, as applicable, including on‑site vehicle appraisals, store errands, external marketing, and participation in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work выращ include at least 40 hours per week.
Store hours, schedules, and/or the minimum number of hours required for this position may change at the Company’s discretion.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
Meticulous attention to detail and the ability to accurately enter data.
Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required; all background checks are conducted in accordance with applicable law.
The ability to meet the physical demands of this position, including remaining stationary for up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Preferred Qualifications
Experience in check cashing, document verification, and/or money order processing.
Prior cashpark handling, cash:anymanagement experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Compensation Hourly wage: $ per hour.
The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robustëren learning management system with e‑learning modules.
Cross‑brand training that enables moves into opportunities источключ among eleven brands across the country.
Enrollment in a Key Holder Program to develop leadership potential.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and an HSA/FSA/Dependent Care FSA.
Traditional 401(k) and Roth 401(k) with a generous Company match.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits for dental, vision, disability plans, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more via an Employee Assistance Program.
Discount Marketplace with exclusive savings at retailers.
Paid time off that grows with experience starting at 12 days in the first year.
Business casual dress code including jeans and sneakers.
Benefits may change; subject to terms and conditions of the governing plan documents.
Workplace Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, Team Members, and communities by providing access to short‑term financial рішення when they need it most, across more than 1,500 stores in 24 states and online product offerings in 20 states.
EEO & Inclusivity Statement The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, andvira functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in‑person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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