Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Jacksonville, Florida, United States, 32290
Overview
Customer Service Representative (CSR) position at InstaLoan in Jacksonville, FL. You’ll help people access financial solutions, build connections with a diverse customer base, and process transactions (e.g., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry-level role offers hands-on training, coaching, and development to support long-term success in a fast-paced environment. Your Opportunity
As a CSR, you’ll help people in the community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions while providing exceptional in-store experiences. Our senior leaders often launched their careers in this dynamic entry-level position, and you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re seeking an opportunity to advance at a fast-growing, profitable, impact-driven company, read on. Compensation
The hourly wage for the position is $ per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending accounts (HSA/FSA/Dependent Care FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Various voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources, life coaching, and more for you and your family via the Employee Assistance Program. Discounts via exclusive Nationwide and local retailer partnerships. Paid time off starting at 12 days per year. Relaxed, business-casual dress code (jeans and sneakers allowed). Benefits are subject to change with or without notice and are governed by plan documents for details and eligibility. What You’ll Do — Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information accurately in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and local, state, and federal laws. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A minimum of 40 hours per week. Hours may change by brand at the discretion of the Company; discuss updates with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and the ability to enter data accurately. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required; results considered under applicable law. Ability to meet physical demands (standing up to 90% of the time, ability to move up to 25 pounds, mobility inside/outside the store, and operating keyboard controls). Nice To Haves — Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle for workday use (mileage compensated). Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; named a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands across 1,500+ stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be all-inclusive. The Company reserves the right to revise the job description or assign additional duties. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position. The Community Choice Financial® Family of Brands will never ask for banking or other payment information during the interview process, and official email communications will come from domains @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and provides an inclusive workplace free of discrimination on protected characteristics. Candidates of all backgrounds are encouraged to apply.
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Customer Service Representative (CSR) position at InstaLoan in Jacksonville, FL. You’ll help people access financial solutions, build connections with a diverse customer base, and process transactions (e.g., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. This entry-level role offers hands-on training, coaching, and development to support long-term success in a fast-paced environment. Your Opportunity
As a CSR, you’ll help people in the community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions while providing exceptional in-store experiences. Our senior leaders often launched their careers in this dynamic entry-level position, and you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re seeking an opportunity to advance at a fast-growing, profitable, impact-driven company, read on. Compensation
The hourly wage for the position is $ per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and medical spending accounts (HSA/FSA/Dependent Care FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Various voluntary benefits (dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance). Free access to mental health resources, life coaching, and more for you and your family via the Employee Assistance Program. Discounts via exclusive Nationwide and local retailer partnerships. Paid time off starting at 12 days per year. Relaxed, business-casual dress code (jeans and sneakers allowed). Benefits are subject to change with or without notice and are governed by plan documents for details and eligibility. What You’ll Do — Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information accurately in a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office when applicable (on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies, procedures, and local, state, and federal laws. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A minimum of 40 hours per week. Hours may change by brand at the discretion of the Company; discuss updates with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and the ability to enter data accurately. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required; results considered under applicable law. Ability to meet physical demands (standing up to 90% of the time, ability to move up to 25 pounds, mobility inside/outside the store, and operating keyboard controls). Nice To Haves — Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle for workday use (mileage compensated). Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years; named a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF or the Company) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands across 1,500+ stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be all-inclusive. The Company reserves the right to revise the job description or assign additional duties. Requirements, skills, and abilities are intended to illustrate the minimal standards required to perform the position. The Community Choice Financial® Family of Brands will never ask for banking or other payment information during the interview process, and official email communications will come from domains @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and provides an inclusive workplace free of discrimination on protected characteristics. Candidates of all backgrounds are encouraged to apply.
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