Cynet systems Inc
Senior Customer Service Representative
Cynet systems Inc, Little Rock, Arkansas, United States, 72208
Job Description:
The Customer Service Representative III supports large industrial and commercial customer accounts by managing billing operations, resolving customer inquiries, and ensuring accurate account maintenance.
This role works closely with cross functional teams to support billing delivery, payment processing, and account related process improvements.
Requirement/Must Have: Strong customer service and account support experience. Ability to independently research and resolve customer account issues. Strong analytical and problem solving skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong verbal and written communication skills.
Experience: Experience in customer service, data entry, or account management. Experience working with customer billing or account related data. Experience working in a fast paced, detail oriented environment.
Responsibilities: Resolve customer complaints, special orders, and account inquiries. Process customer orders and provide information regarding services, pricing, and changes. Research customer accounts and meter data and document findings. Perform quality control checks and resolve data inconsistencies. Track and report daily operational metrics. Document processes using standard methodologies. Provide account analysis and technical assistance to resolve complex issues. Perform audit testing and maintain records for data quality and compliance. Participate in testing and defining requirements for new automations and programs. Generate and distribute billing for assigned accounts. Coordinate customer service needs with other departments.
Should Have: Experience with billing, payment processing, or credit and collections. Experience with process improvement or automation initiatives.
Skills: Customer service and client communication. Microsoft Office applications. Data analysis and reporting. Process documentation and quality control. Problem solving and decision making.
Qualification And Education: Associate degree in a technical or business related field or equivalent work experience.
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Requirement/Must Have: Strong customer service and account support experience. Ability to independently research and resolve customer account issues. Strong analytical and problem solving skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong verbal and written communication skills.
Experience: Experience in customer service, data entry, or account management. Experience working with customer billing or account related data. Experience working in a fast paced, detail oriented environment.
Responsibilities: Resolve customer complaints, special orders, and account inquiries. Process customer orders and provide information regarding services, pricing, and changes. Research customer accounts and meter data and document findings. Perform quality control checks and resolve data inconsistencies. Track and report daily operational metrics. Document processes using standard methodologies. Provide account analysis and technical assistance to resolve complex issues. Perform audit testing and maintain records for data quality and compliance. Participate in testing and defining requirements for new automations and programs. Generate and distribute billing for assigned accounts. Coordinate customer service needs with other departments.
Should Have: Experience with billing, payment processing, or credit and collections. Experience with process improvement or automation initiatives.
Skills: Customer service and client communication. Microsoft Office applications. Data analysis and reporting. Process documentation and quality control. Problem solving and decision making.
Qualification And Education: Associate degree in a technical or business related field or equivalent work experience.
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