Customer Support Representative
The Killbuck Savings Bank Co., Killbuck, Ohio, United States, 44637
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Customer Support Representative
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The Killbuck Savings Bank Co. 1 week ago Be among the first 25 applicants Description
Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements Receives and fields incoming customer service calls from customers. Researches and resolves customer inquiries. Provides basic account services, including balances and transfers. Handle requests on accounts, cards, or payments and provide support to other teams within the department. Provide support for digital banking, which may include passwords and basic navigation. Transfer calls to appropriate bank personnel or into voice mail when necessary. Perform daily Synergy processing and various other basic tasks for Deposit Operations. Excess transaction monitoring. Review all On Us checks of $5,000 and greater for Fraud Mitigation. Daily Mobile Deposit Review. Process and Track all returned mail and notify branches of returned mail. Check ordering as needed. Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Updated 050523 EOE Seniority level Entry level
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at The Killbuck Savings Bank Co. by 2x Get notified about new Customer Support Representative jobs in
Killbuck, OH . #J-18808-Ljbffr
Customer Support Representative
role at
The Killbuck Savings Bank Co. 1 week ago Be among the first 25 applicants Description
Provides quality service by telephone to bank customers in an efficient and professional manner. Requirements Receives and fields incoming customer service calls from customers. Researches and resolves customer inquiries. Provides basic account services, including balances and transfers. Handle requests on accounts, cards, or payments and provide support to other teams within the department. Provide support for digital banking, which may include passwords and basic navigation. Transfer calls to appropriate bank personnel or into voice mail when necessary. Perform daily Synergy processing and various other basic tasks for Deposit Operations. Excess transaction monitoring. Review all On Us checks of $5,000 and greater for Fraud Mitigation. Daily Mobile Deposit Review. Process and Track all returned mail and notify branches of returned mail. Check ordering as needed. Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Updated 050523 EOE Seniority level Entry level
Employment type
Full-time
Job function
Other
Referrals increase your chances of interviewing at The Killbuck Savings Bank Co. by 2x Get notified about new Customer Support Representative jobs in
Killbuck, OH . #J-18808-Ljbffr