Job Title
Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc. Essential Duties And Responsibilities
Receives and fields incoming customer service calls. Researches and resolves customer inquiries. Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure customer satisfaction. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank. Resets customer passwords on the Internet Banking Platform. Accepts and processes customer check orders. Performs other duties as assigned. Additional Responsibilities
Attend seminars and meetings as appropriate Maintain confidentiality in accordance with the Code of Ethics Adhere to established security procedures Participate in proactive team efforts to achieve departmental and company goals Supervisory Responsibilities
No supervisory responsibilities Knowledge, Skills, And Abilities
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Communication
Strong verbal and written communication skills and organizational skills. Computers/Technical
Personal computer skills, and all company computer applications as necessary, i.e. email; intranet. Banking
Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies. Education And Experience
High School diploma or equivalent Availability to work flexible hours Physical/Work Conditions
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings.
Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inquiries with regard to account maintenance, balance transfers, stop payments, statement requests, etc. Essential Duties And Responsibilities
Receives and fields incoming customer service calls. Researches and resolves customer inquiries. Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure customer satisfaction. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank. Resets customer passwords on the Internet Banking Platform. Accepts and processes customer check orders. Performs other duties as assigned. Additional Responsibilities
Attend seminars and meetings as appropriate Maintain confidentiality in accordance with the Code of Ethics Adhere to established security procedures Participate in proactive team efforts to achieve departmental and company goals Supervisory Responsibilities
No supervisory responsibilities Knowledge, Skills, And Abilities
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Communication
Strong verbal and written communication skills and organizational skills. Computers/Technical
Personal computer skills, and all company computer applications as necessary, i.e. email; intranet. Banking
Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies. Education And Experience
High School diploma or equivalent Availability to work flexible hours Physical/Work Conditions
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings.