Customer Service Representative
Thompson Tractor Company, Birmingham, AL, United States
Customer Service Representative – Thompson Tractor Company
We are looking for a Customer Service Representative to serve as an Inside Sales Representative (ISR) and establish relationships, maintain contact, and increase sales opportunities with Compact Construction Equipment (CCE) customers. The CSR will be the primary contact for new retail customers contacting the dealer by phone, website request, or walk‑in, and will grow parts and service sales within an assigned territory. Spanish/English bilingual fluency is a plus.
Maximize product support (parts & service) sales within an assigned territory
Quote/Sell Compact Construction Equipment machines and attachments for walk‑in customers
Maintain minimum call cycle of 15 product support customer calls per day
Qualify prospects and develop leads for outside sales representatives
Maintain accurate customer data records and customer equipment population
Assist in collection of past due invoices
Establish and maintain personal working relationships with customers and coworkers
Inform customers on marketing promotions for sales and product support
Collaborate with dealer marketing personnel to ensure adequate promotional signage.mc, materials, etc.
visible, and current and in good condition
Collaborate with yard personnel to ensure display machines / work tools are positioned correctly and display area is organized and clean
Collaborate with Inventory Manager to ensure correct machines / work tools are on display – machines are clean including adequate quantities and variety of display models
Ensure all display machines / work tools are visibly priced including any promotional pricing / offers
Maison all display signage is accurate and visible and in acceptable condition
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Machinery Manufacturing
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Maximize product support (parts & service) sales within an assigned territory
Quote/Sell Compact Construction Equipment machines and attachments for walk‑in customers
Maintain minimum call cycle of 15 product support customer calls per day
Qualify prospects and develop leads for outside sales representatives
Maintain accurate customer data records and customer equipment population
Assist in collection of past due invoices
Establish and maintain personal working relationships with customers and coworkers
Inform customers on marketing promotions for sales and product support
Collaborate with dealer marketing personnel to ensure adequate promotional signage.mc, materials, etc.
visible, and current and in good condition
Collaborate with yard personnel to ensure display machines / work tools are positioned correctly and display area is organized and clean
Collaborate with Inventory Manager to ensure correct machines / work tools are on display – machines are clean including adequate quantities and variety of display models
Ensure all display machines / work tools are visibly priced including any promotional pricing / offers
Maison all display signage is accurate and visible and in acceptable condition
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Machinery Manufacturing
#J-18808-Ljbffr