Service Representative I (NJUS)

divh2Service Representative I (NJUS)/h2pJoin the NetJets Team/ppNetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities./ph3Purpose of Position/h3pThe Service Representative I is NetJets presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight. The Service Representative I ensure seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers. The Service Representative I is responsible for developing Owner loyalty by nurturing Owner relationships and providing personalized service through knowledge, proactive service, and anticipation of needs. This includes but is not limited to being the onsite Owner advocate; ensuring that Owners are comfortable during flight delays by serving beverages and/or catering; keeping Owners informed of all information provided by our home office during flight delays; personalizing the travel experience by gifting items that align with both the nature of travel and company guidelines. The role involves flexibility in adjusting schedules to flight demand to obtain optimal coverage of Owner flights, troubleshooting operational and service challenges./ph3Tasks and Responsibilities/h3ulliInitiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs/liliCommunicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations/liliTroubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately/liliCommunicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport/liliDevelop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets flights/liliResponsible for the daily maintenance of the NJ lounges established at Service Representative location/liliIdentify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)/liliProvide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business/liliTravel as required to support the NetJets brand for special events, high flight volume days, training, and development; collaborate with Marketing and Sales to host static events/li/ulh3Education/h3pBachelors in Hospitality or Aviation/ph3Certifications and Licenses/h3h3Years of Experience/h3p2-4 years of experience/ph3Core Competencies/h3pStrives for Positive Results Curiosity Collaboration Adaptability Service-Oriented/ph3Knowledge, Skills, Abilities and Other (KSAOs)/h3ulliMinimum of 2 years high-end hospitality/customer service experience/liliAviation knowledge/liliProfessional demeanor/liliExcellent verbal and written communication skills/liliSolid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service./liliAble to work independently within operational guidelines/liliApply situational awareness and able to handle stressful situations while maintaining a positive attitude/liliSelf-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality/liliShows empathy, assertiveness, great diplomacy, and confidence in all situations/liliMust be willing and can work a varied schedule that can include evenings, nights, weekends, and holidays./liliMust be physically able to stand for long periods, able to lift to 50 lbs. when assistance with luggage is required, walk with purpose, sometimes for long distances or moving from one plane to another on a ramp in all types of weather./liliWorking knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs./li/ulh3How NetJets Supports You/h3pNetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVE WELL a comprehensive package to support your Mind, Body, and Life./ppOur comprehensive suite of benefits include:/pulliMedical, Dental, and Vision/liliHealthcare Advocacy/liliEmployee Assistance Program/liliFlexible Spending Accounts/liliHealth Savings Account with annual employer contribution/liliWellness Programs

Discounts/liliPaid Time Off/liliParental Leave of Absence/liliLife and Accident Insurance/liliVoluntary benefits (financial protection plans)/lili401(k) plan, with 66% of every dollar you contribute matched by NetJets/liliShort and Long-Term Disability/liliLegal Plan/liliIdentity Theft Protection Plans/liliPet Insurance/liliFamily

Caregiving Support/li/ulpNearest Major Market: Los Angeles/p/div