Associate Bursar

divh2Associate Bursar/h2pThe Associate Bursar supports the Bursar in designing and implementing procedures, analyzing Touro Dental and NYMC student billing, and ensuring all transactions comply with federal, state, and university regulations. Under the Bursars general supervision, the Associate Bursar contributes to the overall management of the Office of Student Services, including tasks related to Student payments and charges, Student Loans, compliance with Title IV aid regulations, policy implementation, and reconciling health insurance billing for Touro Dental and NYMC. Additionally, the Associate Bursar liaises with external vendors and internal departments during the development and implementation of new or ongoing systems and applications. The role is crucial for maintaining effective internal operations related to Student Financial services. The Associate Bursar also provides guidance to new and returning students on tuition and billing processes, as well as the student health insurance program (SHIP). This position will involve special projects assigned by the Bursar./ppThis individual will deliver exceptional customer service, oversee the collection activities for Toruo Dental and NYMC students and manage the student health insurance programs. Additionally, they will be responsible for maintaining and processing all Touro Dental receivables, ensuring strict compliance with relevant regulatory requirements./ppResponsibilities include:/pulliProvide in-person and remote customer service for Touro Dental and NYMC./liliContact students by phone, mail, and email./liliDevelop, recommend, and implement policies and procedures to improve the functionality of the Bursars Office./liliVerify student tuition refund calculations based on federal guidelines and university policies./liliCompile data and prepare work papers for both internal and external audits./liliExercise professional judgment, on a case-by-case basis, making determinations on any individual student billing irregularities./liliReconcile the student health insurance charges billed internally with HSAC billing records and rosters. Enter promissory notes for Financial Aid loans. Follow up on advancing, exiting and troubleshooting issues with ECSI through WebEx, SAL and their ticketing system./liliAssist in building and testing all Banner billing rules. Responsible for ensuring continued accuracy./liliEnsure institutional compliance by participating in ongoing Federal/State training opportunities. Participate in professional organizations and conferences./liliReview and analyze reports./liliCollaborate closely with the Office of Financial Aid and maintain a strong understanding of financial aid regulations. Collaborate closely with the Office of Registrar and maintain a strong understanding of student registration guidelines and policies./liliAssist in preparing tuition invoices for students with 3rd party payments and contracts./liliMaintain and oversee compliance concerning the Policies on the payment of tuition and fees for foreign students./liliUse Banner Document Management (BDM) the central database for maintaining all official academic, financial and personnel records./liliReconcile outstanding student deposits./liliMaintain Student Health Insurance billing and reconciliation of enrollments and waivers. Work with broker to provide student updates./liliManage the bursar communication plan./liliAnalyze credit reports and process student refunds, including credit card, paper check, and direct deposit./liliServe on work groups and committees./liliParticipate in student events such as, but not limited to, orientation, white coat ceremony, pinning ceremonies, commencement, etc./liliPromote an atmosphere of inclusivity and respect among all university community members. Demonstrate appreciation and openness, ensuring that students from all backgroundsincluding race, ethnicity, gender, sex, sexual orientation, ability, and agefeel welcomed and valued./liliPerform other duties as required./li/ulpQualifications include:/ppEducation requirement: Bachelors Degree is required. Prefer a Degree in Business Administration or a related field from an accredited college or university./ppTechnical/computer skills:/pulliPrevious knowledge of Banner is preferred./liliProficiency in Microsoft Office Suite including Word, Excel, Outlook./liliProficiency in Banner finance or similar software preferred./liliKnowledge of student payment system, TouchNet or similar software preferred./li/ulpPrior experience: The candidate must have a minimum of 5 years of relevant experience. Prior experience in higher education is preferred./ppOther skills/requirements:/pulliThe ideal candidate will have a strong understanding of higher education and customer service./liliStrong organizational skills./liliProactive and highly analytical./liliEffectively communicate via telephone, email, zoom and written formats to internal and external customers./liliExcellent interpersonal skills and the ability to adjust and interact with all levels of personnel./liliCapable of effectively managing a high-volume workload in a fast-paced environment while consistently meeting deadlines./liliExperience with third-party billing and payment processing./li/ulpPhysical demands include:/pulliMay be asked to represent the bursar in state and regional conferences./liliAttend annual student services conference / Bursar conference 2 days (Touro NYC)/liliWill need to regularly transport checks across campus./li/ulpMinimum Salary: USD $56,000.00/Yr./ppMaximum Salary: USD $70,000.00/Yr./p/div