Customer Service Representative

divh2Customer Service Representative/h2pIn the customer service representative position, you will be engaged with every aspect of our business: sales, operations, engineering, product management, finance and logistics. In this position, you will gain a unique understanding of the order process through these departments. You will monitor the large key accounts within the organization. In our customer first approach, you will provide the highest standard of customer service with both our internal and external customers. As a customer service representative, you will work in the customers best interest, while coordinating with others to ensure on-time delivery of our products and services. Our goal is to not only meet, but to exceed the individual account requirements of our customers./pp Proactively manage the order process for key accounts from order entry to shipment of units/ppo Enter new orders into ERP system from customer purchase orders or portals/ppo Communicate lead times, delivery dates, and demand for units at EPG-A manufacturing facilities./ppo Communicate directly with external customers to provide delivery dates, order acknowledgements, updates, and shipping information./ppo Serve as the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.)/ppo Participate in key customer meetings to provide updates/ppo Maintain and organize customer order files (including export control documentation) per company requirements./pp Communicate on a regular basis status, updates, changes, issues or delays to the key account managers/pp Review forecast of future demand from key customer files./pp Serve as the point of contact between the account managers, sales engineers and customers./ppo Directing information and updates to the appropriate individuals within the organization./ppo Answer customer inquiries and provide regular updates on status of orders

provided from various individuals internally./pp Customer support experience or experience as a client service representative./pp Customer based orientation and ability to adapt/respond to different types of characters/pp Excellent communication skills (Active listening, phone skills)/pp Ability to prioritize, attention to detail, and manage time effectively/pp Ability to proactively solve problems that arise through the sales order process/pp Ability to analyse order information and relay to individuals at different levels within the organization/pp Proficient Microsoft Office skills (PowerPoint, Excel, etc)/ppEducation: Associates or bachelors degree; or equivalent combination of education and experience/ppEqual Employment Opportunity and Affirmative Action at Nidec/ppNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law./ppWork Shift Schedule/ppFirst Shift (United States of America)/ppNo Soliciting/ppNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team./p/div