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Nidec

Customer Service Representative

Nidec, Rancho Cordova, California, United States, 95670

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divh2Nidec Corporation Job Posting/h2pWe begin with dreams. Dreams drive our motivation. Dreams are our future. The worlds dreams, peoples dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality./ppAll for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the worlds and peoples tomorrows; the worlds first, the worlds best technologies and products; we will continue our part in creating a better society./ph3Job Summary/h3pOur Company Motion Control Engineering (MCE) has enjoyed a history of innovation, rapid growth, and success. One of the early pioneers in the development of non-proprietary elevator controls, MCE is now the largest and most successful independent elevator control manufacturer in the world. In 2012, MCE became part of Nidec Corporation which is the Worlds leading manufacturer of motors ranging from small precision to Ultra-size Motors. MCEs elevator control products move people daily in tens of thousands of buildings around the world. Some of the most notable and recognizable buildings include the Statue of Liberty, The Washington Monument, The US Capitol Building, The US Supreme Court Building. MCEs elevator control products also exist in thousands of buildings in universities, hospitals, shopping malls, housing projects, office buildings, etc. MCE is also the leading company in Nidecs Global Elevator Solutions Group which serves the markets outside North America. The key to our success is our people, technology, and quality. MCEs people have a variety of educational achievement levels and work experiences and represent a broad cultural diversity. The opportunities you will find at MCE are limited only by your desire to grow and succeed./ph3Job Description/h3pWhat Youll Be Doing/pulliProvide basic technical support to customers via email, phone, or other methods/liliAnswer calls from the call queue and manage accordingly/liliProvides customers with accurate and timely information regarding their inquiries received via phone or email/liliMaintaining customer contact and shipping information, follow up on part quotes, returns and late shipments, and pursue sales quote for purchase orders/liliProcess orders within an hour of receipt including upload of sales order packet to the share drive/liliFollow-up

Process SAP Batch transactions/liliPerform other tasks as assigned by immediate Supervisor/liliTraining provided/li/ulh3What We Like About You/h3ulliAssociate degree or High School Diploma is acceptable with a strong background on the fields mentioned above./liliProficiency with Microsoft Office Suite/liliMust have strong communication skills and be able to effectively communicate/liliAbility to work independently, self-starter, attention to detail, high sense of urgency/lili2-5 years of call center or data center experience/liliExperience as intern on related fields is acceptable./li/ulh3Additional Job Details/h3pWhat Were Bringing To The Table/pulliCompetitive salary based on qualifications - $18 -$20 an hour/liliPTO (Paid time off)/lili10 Paid Holidays/lili401(k) and company match/liliShort term and long-term disability/liliMedical, dental, and vision plans with options/liliFlexible Spending Account/liliLife insurance/liliEmployee Assistance Plan/li/ulh3Equal Employment Opportunity and Affirmative Action at Nidec/h3pNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf/ppstrongNo Soliciting/strong/ppNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team./p/div