Customer Service Representative 2

divh2Customer Service Representative 2 (Open)/h2pLocation: Largo, FL (Retail Solutions) - Management/ppHow Will You Contribute And Grow?/ppAirgas is hiring a Customer Service Representative in Largo, FL! You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquiries and some basic troubleshooting./ppAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world./ppResponsibilities/pulliDetermine course of action according to customers needs/liliWork with Service Managers and Area Beverage Managers to provide estimated time of arrival for service and C02 fills./liliFollow up with customer and advise on response method and time frame/liliCoordinate with A/R on delivery issues due to non-payment/liliLiaison between customers and drivers to help business run efficiently/liliNon-technical customer support/liliHandles next level Customer Service issues./liliTroubleshooting calls./liliExcellent follow up skills/liliWork with different departments on training and projects/liliAnswer phones and respond to customer request/liliProvide customers with product and service information/liliTransfer calls to appropriate departments/liliAssist with special projects given by supervisors/liliAssist with voicemail requests/liliProvide customers with product and service information/liliAssist with rush deliveries/liliUpdate and create processes as needed/liliAssist with Portal/ Email Orders/li/ulpAre You A Match?/pulliDetermine course of action according to customers needs/liliWork with route drivers and service technicians to provide estimated time of arrival for service and C02 fills./liliFollow up with customer and advice on response method and time frame/liliCoordinate with A/R on delivery issues due to non-payment/liliLiaison between customers and drivers to help business run efficiently/liliNon-technical customer support/liliHandles next level Customer Service issues./liliTroubleshooting calls./liliExcellent follow up skills/liliWork with different departments on training and projects/liliAnswer phones and respond to customer request/liliProvide customers with product and service information/liliTransfer calls to appropriate departments/liliAssist with special projects given by supervisors/liliAssist with voicemail requests/liliProvide customers with product and service information/liliAssist with rush deliveries/liliUpdate and create processes as needed/liliAssist with Portal/ Email Orders/li/ulpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppEducation and/or Experience/pulliHigh school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience./liliGoogle Suites and/or Microsoft Suite/li/ulpBenefits/ppWe care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees./ppWe provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children./ppAdditionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees dependents, and an Airgas Scholarship Program./ppYour Differences Enhance Our Performance/ppAt Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world./ppWe welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world./ppAbout Airgas/ppAirgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions./ppAirgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients./ppEqual Employment Opportunity Information/ppWe are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic./ppAirgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973./ppAirgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com./p/div