Spherion
divh2Customer Service Representative/h2pThis role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess communication skills, a customer-centric attitude, and the ability to handle various tasks in a fast-paced industrial environment./ppResponsibilities:/pulliRespond to customer inquiries via phone, email, and chat with a focus on providing outstanding friendly service./liliAssist customers with product information, order processing, and issue resolution./liliPerform data entry tasks accurately and efficiently, maintaining up-to-date records of customer interactions./liliConduct outbound calls to follow up on customer feedback and promote services or products./liliCollaborate with team members to improve processes and enhance the overall customer experience./liliUtilize Microsoft Office tools for documentation and reporting purposes./liliConflict resolution. Manage and de-escalate challenging customer situations with empathy and patience./liliAnalyze customer feedback and data to identify trends and suggest improvements./li/ulpWorking hours: 8:00 AM - 5:00 PM/ppSkills:/pulliRespond to customer inquiries via phone, email, and chat with a focus on providing outstanding friendly service./liliAssist customers with product information, order processing, and issue resolution./liliPerform data entry tasks accurately and efficiently, maintaining up-to-date records of customer interactions./liliConduct outbound calls to follow up on customer feedback and promote services or products./liliCollaborate with team members to improve processes and enhance the overall customer experience./liliUtilize Microsoft Office tools for documentation and reporting purposes./liliConflict resolution. Manage and de-escalate challenging customer situations with empathy and patience./liliAnalyze customer feedback and data to identify trends and suggest improvements./li/ulpEducation: High School/ppExperience: 1-4 years/ppQualifications:/pulliProven experience in customer service or client services, preferably in a call center environment./liliCommunication skills in English; multilingual abilities are highly desirable./liliProficiency in Microsoft Office applications and general computer skills./liliExcellent phone etiquette with a friendly demeanor when interacting with customers./liliAbility to type efficiently while managing multiple tasks simultaneously./liliExperience in sales or outbound calling is a plus./liliAnalytical skills to assess customer needs and provide effective solutions./liliHigh School diploma or equivalent/li/ulpSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, ADD, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)./p/div