NeoWork
Customer Support Representative - Philippines
NeoWork, Rochester, New York, United States, 14618
divh2Customer Support Representative/h2pNeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance./ppAt NeoWork, were reimagining the BPO industry by fully embracing a remote-first culture and offering an
la carte menu of services tailored to our clients unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly./ppAs a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services./ppIf you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!/ph3Responsibilities/h3ulliHandle customer inquiries and provide accurate, complete, and timely information or solutions/liliEffectively manage and resolve customer complaints/liliCollaborate with internal teams to address customer needs and provide comprehensive solutions/liliMaintain a high level of product and service knowledge to effectively support customers/liliDocument and track customer interactions and relevant information in our system/liliContribute to the development and improvement of customer support processes and procedures/liliMeet and exceed individual and team performance targets/li/ul/div
la carte menu of services tailored to our clients unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly./ppAs a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services./ppIf you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!/ph3Responsibilities/h3ulliHandle customer inquiries and provide accurate, complete, and timely information or solutions/liliEffectively manage and resolve customer complaints/liliCollaborate with internal teams to address customer needs and provide comprehensive solutions/liliMaintain a high level of product and service knowledge to effectively support customers/liliDocument and track customer interactions and relevant information in our system/liliContribute to the development and improvement of customer support processes and procedures/liliMeet and exceed individual and team performance targets/li/ul/div