Spherion
divh2Customer Service Representative/h2pWe are looking for a motivated and empathetic customer service representative to join a growing team. In this role, you will be the first point of contact for their customers, responsible for delivering outstanding service and support. You will resolve inquiries, troubleshoot issues, and ensure a positive experience that reflects their brand values./ppIf youre a strong communicator with a passion for helping others, theyd love to meet you./ppResponsibilities:/pulliRespond promptly to customer inquiries via phone, email, or chat/liliIdentify and assess customer needs to achieve satisfaction/liliHandle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution/liliMaintain accurate records of customer interactions and transactions/liliCollaborate with other departments to resolve complex issues/liliStay up to date with product knowledge, company policies, and customer service best practices/liliMeet personal/team performance targets and service-level goals/li/ulpWorking hours: 8:00 AM - 5:00 PM/ppSkills:/pulliExperience working in a fast-paced, high-volume support environment/li/ulpEducation: High School/ppExperience: 1-4 years/ppQualifications:/pulliHigh school diploma or equivalent; associates or bachelors degree is a plus/lili1+ year of experience in a customer service environment/liliExcellent verbal and written communication skills/liliStrong problem-solving and conflict-resolution skills/liliAbility to multitask, prioritize, and manage time effectively/li/ul/div