CRH
divh2Sales Administrative Assistant/h2pNewington, CT, US, 06111/ppTilcon Connecticut Inc./ppPosition Overview/ppWe are seeking a highly motivated and detail-oriented individual to join our team as a Sales Administrative Assistant. In this role, you will be a primary point of contact for our customers, responsible for delivering exceptional service by addressing inquiries, resolving complex issues, and ensuring customer satisfaction. This position requires a blend of analytical thinking, problem-solving skills, and a passion for helping others./ph3Key Responsibilities/h3ulliAct as a trusted advisor to customers by understanding their needs, identifying issues, and providing tailored solutions./liliReview and validate billing ticket data using various resources to ensure accuracy, completeness, and compliance with company policies and customer agreements./liliAccurately create, process and manage customer quotes and orders in point-of-sale system./liliProvide comprehensive administrative support to the commercial team overseeing the preparation, coordination and distribution of reports and purchase orders./liliCollect, verify, and maintain up-to-date exemption certificates for the commercial division./liliInvestigate and resolve complex customer inquiries through research, analysis and collaboration with internal teams./liliDocument customer interactions, track issues, and follow up to ensure resolution meets customer expectations./liliCollaborate with cross-functional teams to improve processes, share insights, and contribute to continuous service improvements./liliMaintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers./liliConduct root cause analysis of recurring billing errors and recommend process improvements to proactively identify trends and potential issues./liliPerform additional duties and coverage as needed to support commercial division objectives./li/ulh3Qualifications/h3pEducation/Experience/pulli1-3 Years experience in sales, customer service, account management, or a similar role that required problem resolution./liliIndustry Experience desired but not required./liliHigh school diploma or GED required./li/ulpKnowledge/Skill Requirements/pulliStrong analytical and investigative skills with a solution-oriented mindset./liliExcellent communication and interpersonal skills, with a focus on empathy and active listening./liliCapacity to recognize patterns and relationships between tasks ensuring consistent and informed execution across various responsibilities./liliAbility to manage multiple tasks, prioritize effectively, and work well under pressure./liliProficiency in using customer relationship management systems and other support tools./liliA collaborative team player with a commitment to continuous learning and improvement./liliAbility to be a self-starter and able to operate under general guidelines./liliReliable attendance and work record./liliMust be able to work additional hours as needed./li/ulh3Work Environment/h3ulliStandard office environment./liliTempo is fast paced with deadlines./liliThe noise level in some areas of the work environment may be moderate./li/ulpThe statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppWhat CRH Offers You/pulliHighly competitive base pay/liliComprehensive medical, dental and disability benefits programs/liliGroup retirement savings program/liliHealth and wellness programs/liliAn inclusive culture that values opportunity for growth, development, and internal promotion/li/ulpAbout CRH/ppCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization./ppIf youre up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!/ppTilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability/ppCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law./p/div