Oceanbluecorp
Dauphin County,
Position is a hybrid, both on-site and remote. OCYF has a specific need for highly skilled staff augmentation to support current IT system development and maintenance while also transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Governor’s Executive Order issued on July 31, 2019 to procure a statewide child welfare case management system. Current IT systems must be supported until OCYF makes a full transition to the new system, which is expected to occur in 2025. Business Process Alignment (BPA) and User Stories with CW CM stakeholders are planned to conclude in early January of 2024, and all work products from these sessions are scheduled to be finalized the month following this conclusion. Following the finalization of the process flows and user stories, OCYF is expected to engage in subsequent activities such as data clean-up and conversion, discovery, system design/configuration, etc. OBJECTIVES OF ENGAGEMENT The contractor’s primary responsibilities will be to manage specific data processing and reporting projects and/or initiatives that fulfill federal and state reporting requirements for OCYF and the 67 CCYA, as well as support ongoing data clean-up and future data conversion activities for the new statewide system. This contractor will be assigned to the Data Management Section within the SDMD. The contractor is responsible for assisting with critical tasks to manage data from a number of critical OCYF systems and manual reporting efforts, including but not limited to, the Child Welfare Information Solution (CWIS) and the PA Adoption and Foster Care Analysis and Reporting System (AFCARS). This contractor will also help to support the Needs Based Plan and Budget process. Specifically, the IT Grants (ITG) reviews, approvals, and revisions. This contractor will also provide support to subject matter experts in ensuring the support of OCYF business needs, data quality needs, and required state and federal data for reporting needs are supported by the future CW CM system as well as OCYF legacy systems. TASKS TO BE PERFORMED Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team. Manage submission and tracking of system defects and change requests related to assigned system components. Manage processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements. Provide regular status reports for projects and/or tasks as assigned. Manage work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan. Review user requirements/user stories and functional specifications for system development, enhancements or configuration and support associated system user acceptance testing, deployment, problem resolution, and end-user support activities. Responsible for compliance with standards and procedures specific to assigned initiatives. Maintain a comprehensive understanding of current Federal reporting requirements related to assigned tasks. Maintain a comprehensive understanding of State reporting requirements related to assigned tasks. Co-manage review and approval of annual county IT Grants and quarterly budget submissions. Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command. Build and maintain relationships with key stakeholders and customer representatives. Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and data quality. Investigate potential data quality related concerns, and make recommendations for corrective action as needed. Communicate professionally, clearly, and effectively with stakeholders. Establish and maintain effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors. Use Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Use Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM). Conduct meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes. Assist the Data Management Section of the SDMU as needed with tasks relevant to the CW CM initiative. Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing as needed. Prepare status reports and updates task plans to ensure progress of key tasks is tracked and available to Division Leadership when needed. Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned. Able to develop and facilitate presentations in-person and/or virtually as assigned. Able to develop responses to public/media/stakeholder/federal inquiries as assigned. Able to work in a team environment. Travel as needed. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS 7 years’ experience in developing business, functional and user requirements for IT systems. 7 years’ knowledge of business analysis process, principles, practices, and techniques. Knowledge of software development lifecycle with focus on the user requirements and UAT. Excellent written and verbal communication skills. Good interpersonal skills and the ability to work with diverse user groups. Fluency in English and ability to be clearly understood over the phone. Ability to establish and maintain effective working relationships. Highly Desired – 2 years’ experience performing similar work in the Child Welfare or other Human Services Field. Highly Desirable – IIBA certification.
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Position is a hybrid, both on-site and remote. OCYF has a specific need for highly skilled staff augmentation to support current IT system development and maintenance while also transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Governor’s Executive Order issued on July 31, 2019 to procure a statewide child welfare case management system. Current IT systems must be supported until OCYF makes a full transition to the new system, which is expected to occur in 2025. Business Process Alignment (BPA) and User Stories with CW CM stakeholders are planned to conclude in early January of 2024, and all work products from these sessions are scheduled to be finalized the month following this conclusion. Following the finalization of the process flows and user stories, OCYF is expected to engage in subsequent activities such as data clean-up and conversion, discovery, system design/configuration, etc. OBJECTIVES OF ENGAGEMENT The contractor’s primary responsibilities will be to manage specific data processing and reporting projects and/or initiatives that fulfill federal and state reporting requirements for OCYF and the 67 CCYA, as well as support ongoing data clean-up and future data conversion activities for the new statewide system. This contractor will be assigned to the Data Management Section within the SDMD. The contractor is responsible for assisting with critical tasks to manage data from a number of critical OCYF systems and manual reporting efforts, including but not limited to, the Child Welfare Information Solution (CWIS) and the PA Adoption and Foster Care Analysis and Reporting System (AFCARS). This contractor will also help to support the Needs Based Plan and Budget process. Specifically, the IT Grants (ITG) reviews, approvals, and revisions. This contractor will also provide support to subject matter experts in ensuring the support of OCYF business needs, data quality needs, and required state and federal data for reporting needs are supported by the future CW CM system as well as OCYF legacy systems. TASKS TO BE PERFORMED Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team. Manage submission and tracking of system defects and change requests related to assigned system components. Manage processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements. Provide regular status reports for projects and/or tasks as assigned. Manage work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan. Review user requirements/user stories and functional specifications for system development, enhancements or configuration and support associated system user acceptance testing, deployment, problem resolution, and end-user support activities. Responsible for compliance with standards and procedures specific to assigned initiatives. Maintain a comprehensive understanding of current Federal reporting requirements related to assigned tasks. Maintain a comprehensive understanding of State reporting requirements related to assigned tasks. Co-manage review and approval of annual county IT Grants and quarterly budget submissions. Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command. Build and maintain relationships with key stakeholders and customer representatives. Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and data quality. Investigate potential data quality related concerns, and make recommendations for corrective action as needed. Communicate professionally, clearly, and effectively with stakeholders. Establish and maintain effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors. Use Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Use Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM). Conduct meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes. Assist the Data Management Section of the SDMU as needed with tasks relevant to the CW CM initiative. Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing as needed. Prepare status reports and updates task plans to ensure progress of key tasks is tracked and available to Division Leadership when needed. Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned. Able to develop and facilitate presentations in-person and/or virtually as assigned. Able to develop responses to public/media/stakeholder/federal inquiries as assigned. Able to work in a team environment. Travel as needed. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS 7 years’ experience in developing business, functional and user requirements for IT systems. 7 years’ knowledge of business analysis process, principles, practices, and techniques. Knowledge of software development lifecycle with focus on the user requirements and UAT. Excellent written and verbal communication skills. Good interpersonal skills and the ability to work with diverse user groups. Fluency in English and ability to be clearly understood over the phone. Ability to establish and maintain effective working relationships. Highly Desired – 2 years’ experience performing similar work in the Child Welfare or other Human Services Field. Highly Desirable – IIBA certification.
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