Customer Service Representative
Torani (R. Torre & Co.), San Leandro, CA, United States
We’re seeking a Customer Service Rep to join our team who is passionate about solving problems, loves wowing our existing distributor partners who represent Torani, and enjoys building relationships with new ones. You are part detective and part hero, and you love the fact that no two days are the same. Using your research skills and outstanding follow‑up helps you get the right answer when working with a wide variety of team members from Marketing to Distribution.
Success Factors (First 12‑18 months)
Engagement: Bring a positive, solution‑oriented mindset and create meaningful connections with customers. Engage deeply, listen intently, and support business growth through order allocation, tracking, meetings, and reporting.
Quickness, Speed and Accuracy: Respond quickly, manage shifting priorities, and ensure all customer requests are answered with precise detail before passing on.
Computer Skills: Operate Oracle, Word, and Excel efficiently; write reports and assessments; assist teammates with system issues.
Inspiring Integrity: Own your work and deliver on‑time results, demonstrating commitment to exceed expectations.
You Make Work More Fun: Bring a bright attitude, humor, and energy to the workplace.
What You’ll Bring
Minimum of 3 years of Customer Service experience, preferably in Consumer‑Packaged Goods (CPG) or Business‑to‑Business (B2B) environments.
Skilled with an order management system (Oracle, SAP or equivalent).
Proficiency in Microsoft Office.
CRM experience.
Ability to work 7:00 AM to 4:00 PM, Monday‑Friday, in‑office (plus overtime as needed).
Payrate:
$28.85 – $32.05 per hour
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Food and Beverage Services
Location: San Leandro, CA
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Success Factors (First 12‑18 months)
Engagement: Bring a positive, solution‑oriented mindset and create meaningful connections with customers. Engage deeply, listen intently, and support business growth through order allocation, tracking, meetings, and reporting.
Quickness, Speed and Accuracy: Respond quickly, manage shifting priorities, and ensure all customer requests are answered with precise detail before passing on.
Computer Skills: Operate Oracle, Word, and Excel efficiently; write reports and assessments; assist teammates with system issues.
Inspiring Integrity: Own your work and deliver on‑time results, demonstrating commitment to exceed expectations.
You Make Work More Fun: Bring a bright attitude, humor, and energy to the workplace.
What You’ll Bring
Minimum of 3 years of Customer Service experience, preferably in Consumer‑Packaged Goods (CPG) or Business‑to‑Business (B2B) environments.
Skilled with an order management system (Oracle, SAP or equivalent).
Proficiency in Microsoft Office.
CRM experience.
Ability to work 7:00 AM to 4:00 PM, Monday‑Friday, in‑office (plus overtime as needed).
Payrate:
$28.85 – $32.05 per hour
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Food and Beverage Services
Location: San Leandro, CA
#J-18808-Ljbffr