VXI Global Solutions
Join to apply for the
Inbound Customer Support Representative
role at
VXI Global Solutions 6 months ago Be among the first 25 applicants Join to apply for the
Inbound Customer Support Representative
role at
VXI Global Solutions Get AI-powered advice on this job and more exclusive features. It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time
on-site in Morrow, GA
in our world-class contact center.
You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction.
What You'll Be Doing
Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner. Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues. Account Management: Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services. Product Knowledge: Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers. Escalation and Collaboration: Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions. Quality Assurance: Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs. Documentation and Reporting: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.
Operating hours
Monday-Sunday from 8am-11pm EST
***You must be available to work anytime during center operating hours including Saturdays, Sundays, and holidays ***
Training
Monday-Sunday from 8 am-11pm EST (Open availability needed. Training shift will be provided during interview and offer) 3 weeks of in-class paid training and 2 weeks on the phone paid training
*** You must be available to attend 100% of your training, no time can be missed ***
What You Bring
High school diploma or equivalent; further education or relevant certifications are a plus. Prior experience in a customer service or call center environment is preferred. Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner. Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations. Familiarity with mobile devices, smartphones, and wireless networks is desirable. Proficiency in using computer systems and software applications for data entry, documentation, and research. Ability to multitask, manage time effectively, and work in a fast-paced environment. Flexibility to work in shifts, including evenings, weekends, and holidays as required.
What You Will Get
Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply Referral for Life Program - The referee receives a residual bonus every pay period
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at VXI Global Solutions by 2x Sign in to set job alerts for “Customer Support Representative” roles.
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Inbound Customer Support Representative
role at
VXI Global Solutions 6 months ago Be among the first 25 applicants Join to apply for the
Inbound Customer Support Representative
role at
VXI Global Solutions Get AI-powered advice on this job and more exclusive features. It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time
on-site in Morrow, GA
in our world-class contact center.
You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction.
What You'll Be Doing
Customer Support: Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner. Troubleshooting: Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues. Account Management: Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services. Product Knowledge: Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers. Escalation and Collaboration: Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions. Quality Assurance: Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs. Documentation and Reporting: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.
Operating hours
Monday-Sunday from 8am-11pm EST
***You must be available to work anytime during center operating hours including Saturdays, Sundays, and holidays ***
Training
Monday-Sunday from 8 am-11pm EST (Open availability needed. Training shift will be provided during interview and offer) 3 weeks of in-class paid training and 2 weeks on the phone paid training
*** You must be available to attend 100% of your training, no time can be missed ***
What You Bring
High school diploma or equivalent; further education or relevant certifications are a plus. Prior experience in a customer service or call center environment is preferred. Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner. Excellent problem-solving skills and the ability to remain calm and composed when handling challenging customer situations. Familiarity with mobile devices, smartphones, and wireless networks is desirable. Proficiency in using computer systems and software applications for data entry, documentation, and research. Ability to multitask, manage time effectively, and work in a fast-paced environment. Flexibility to work in shifts, including evenings, weekends, and holidays as required.
What You Will Get
Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply Referral for Life Program - The referee receives a residual bonus every pay period
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at VXI Global Solutions by 2x Sign in to set job alerts for “Customer Support Representative” roles.
Customer Service Representative - State Farm Agent Team Member
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Atlanta, GA $45,000.00-$65,000.00 4 months ago Atlanta Metropolitan Area $19.00-$25.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Future Opening: Customer Service Representative - State Farm Agent Team Member
Atlanta, GA $40,000.00-$50,000.00 7 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr