DHL Supply Chain
Join to apply for the
Customer Service Representative
role at
DHL Supply Chain .
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Core responsibilities include maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position:
Customer Service Rep Shift:
3rd Pay:
$19.50 per hour plus $1 shift diff. pay
Ideal Candidate Skills and Experience
One year’s experience in Dispatch or TMS to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
Effective oral and written communication with Transport Carrier and Client to schedule pickups and resolve any issues.
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
Experience using a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP, etc.
Experience with View software preferred. Ability to quickly adapt and learn to navigate customer portals.
Ability to work in a fast-paced, customer-centric team environment.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0-12 months of system, data entry or reporting experience.
0-12 months of warehouse experience, preferred.
Our Organization is an equal opportunity employer.
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Other
Industries:
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Customer Service Representative
role at
DHL Supply Chain .
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Core responsibilities include maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Position:
Customer Service Rep Shift:
3rd Pay:
$19.50 per hour plus $1 shift diff. pay
Ideal Candidate Skills and Experience
One year’s experience in Dispatch or TMS to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
Effective oral and written communication with Transport Carrier and Client to schedule pickups and resolve any issues.
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
Experience using a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP, etc.
Experience with View software preferred. Ability to quickly adapt and learn to navigate customer portals.
Ability to work in a fast-paced, customer-centric team environment.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0-12 months of system, data entry or reporting experience.
0-12 months of warehouse experience, preferred.
Our Organization is an equal opportunity employer.
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Other
Industries:
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr