Pinnacle Propane, LLC
Operations Support Representative
Pinnacle Propane, LLC, Clovis, New Mexico, United States, 88101
Position Summary
Operations Support Representative reports to Area Director with a dotted line to Operations Support Manager. The Ops Support Representative (OSR) will be responsible for posting customer payments, organizing and coordinating propane delivery and service requests, updating customer accounts, assisting with inventory management, and managing the daily deposit process for their respective areas.
Benefits
Medical, vision, dental insurance, and other benefits
Life insurance for employees and families
Community volunteering day – paid day off to give back
Paid time off: generous PTO and company holidays
Retirement savings plan with employer contributions
Essential Job Functions
Post all orders for the area promptly
Verify propane orders and contracts are entered correctly into the system
Maintain general updates to customer account profiles
Post all sales transactions in accounting software from driver handhelds, phone, website, and walk‑ins
Update daily deposit and inventory reports and related paperwork to track all payments received in assigned region
Work closely with Accounts Receivable, Operations, and Customer Success to ensure processes are followed and customer issues resolved
Collaborate with Logistics to assist with routing and forecasting
Support the local customer care team in resolution and, during peak periods, take orders
Assist adjacent teams – Operations Support and Internal Sales – as required
Competencies
Communication – effectively communicate with teammates, managers, and customers
Interpersonal skills – understand and operate in a variety of social exchanges
Teamwork – collaborate with cross‑functional teams toward common vision
Accounting/Finance – comfortable with basic math, accounting principles, and proficient in Microsoft Excel
Ownership – take initiative and be accountable for outcomes
Organization – strong attention to detail to ensure accurate orders, payments, and account information
Customer attitude – friendly, proactive, “can‑do” attitude
Quality – consistently deliver quality work within timeframes
Independence – perform routine tasks independently
Compliance – ensure adherence to company policies and procedures
Qualifications and Requirements
Education: High School diploma or GED
Experience/Abilities:
Effective communication with employees and customers
Organized and detail‑focused, able to work in a fast‑paced environment
Minimum 2 years customer service or operations administration experience
Comfortable with numbers, data, basic finance, and accounting tasks
Experience with ERP systems, RCC, and/or Salesforce preferred
Proficient in Microsoft Office Suite, especially Excel
Fluent English, verbal and written; Spanish knowledge an advantage
Familiarity with propane business preferred
Travel & Hours:
Full‑time, standard operating hours
Minimal travel may be required within assigned region
Overtime expected during peak season
EEO Statement Pinnacle Propane, LLC is dedicated to maintaining a diverse team. We are an Equal Opportunity Employer and make employment decisions based on merit, not race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other protected characteristic. We comply with EEO laws and provide reasonable accommodations for job applicants with disabilities. If you need assistance during the application process, email recruiting@pinnaclepropane.com.
Seniority Level Entry level
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
Location Clovis, NM
#J-18808-Ljbffr
Benefits
Medical, vision, dental insurance, and other benefits
Life insurance for employees and families
Community volunteering day – paid day off to give back
Paid time off: generous PTO and company holidays
Retirement savings plan with employer contributions
Essential Job Functions
Post all orders for the area promptly
Verify propane orders and contracts are entered correctly into the system
Maintain general updates to customer account profiles
Post all sales transactions in accounting software from driver handhelds, phone, website, and walk‑ins
Update daily deposit and inventory reports and related paperwork to track all payments received in assigned region
Work closely with Accounts Receivable, Operations, and Customer Success to ensure processes are followed and customer issues resolved
Collaborate with Logistics to assist with routing and forecasting
Support the local customer care team in resolution and, during peak periods, take orders
Assist adjacent teams – Operations Support and Internal Sales – as required
Competencies
Communication – effectively communicate with teammates, managers, and customers
Interpersonal skills – understand and operate in a variety of social exchanges
Teamwork – collaborate with cross‑functional teams toward common vision
Accounting/Finance – comfortable with basic math, accounting principles, and proficient in Microsoft Excel
Ownership – take initiative and be accountable for outcomes
Organization – strong attention to detail to ensure accurate orders, payments, and account information
Customer attitude – friendly, proactive, “can‑do” attitude
Quality – consistently deliver quality work within timeframes
Independence – perform routine tasks independently
Compliance – ensure adherence to company policies and procedures
Qualifications and Requirements
Education: High School diploma or GED
Experience/Abilities:
Effective communication with employees and customers
Organized and detail‑focused, able to work in a fast‑paced environment
Minimum 2 years customer service or operations administration experience
Comfortable with numbers, data, basic finance, and accounting tasks
Experience with ERP systems, RCC, and/or Salesforce preferred
Proficient in Microsoft Office Suite, especially Excel
Fluent English, verbal and written; Spanish knowledge an advantage
Familiarity with propane business preferred
Travel & Hours:
Full‑time, standard operating hours
Minimal travel may be required within assigned region
Overtime expected during peak season
EEO Statement Pinnacle Propane, LLC is dedicated to maintaining a diverse team. We are an Equal Opportunity Employer and make employment decisions based on merit, not race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other protected characteristic. We comply with EEO laws and provide reasonable accommodations for job applicants with disabilities. If you need assistance during the application process, email recruiting@pinnaclepropane.com.
Seniority Level Entry level
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
Location Clovis, NM
#J-18808-Ljbffr