TRI HoldCo, Inc.
Customer Service Representative - Seasonal
TRI HoldCo, Inc., Folsom, California, United States, 95630
Customer Service Representative - Seasonal
Pay Rate: $17.00 per hour
At TaxAudit we exist because, we help people! We are the leader of income tax audit representation and have enjoyed helping people for over 30 years. Our company is committed to a culture where we help people through service, innovation, and empowerment. If you share these characteristics and values and want to make a difference every day, we are looking for you.
As a Customer Service Representative, you are the voice of our company, the first point of contact, the first opportunity to wow our members and provide exceptional support to them and our audit teams and other departments. You will be integral in helping TaxAudit fulfill our mission of providing the best income tax audit representation and the best taxpayer education available while minimizing the stress involved.
Key Objectives and Results
Provide a positive member experience, minimizing the stress involved in dealing with tax authorities
Members will experience your patience, professionalism, integrity, and sincerity
Act as an ambassador for our company and be engaged and aligned with TaxAudit’s core values
Protect member information and privacy, keeping it confidential at all times; maintain and exceed TaxAudit and partner standards
Essential Functions
Thoroughly explain and sell TaxAudit products
Understand and follow the department and company processes and procedures
Resolve basic customer concerns
Transfer calls to the appropriate party
Assist members and teammates
Perform detailed database updates and order entry
Identify trends and report them to Leads
Job Qualifications
Accurate verbal and written communication skills
Ability to handle tense situations
Time management skills
Ability to learn new processes and systems quickly
Organizational skills and the ability to prioritize and manage multiple tasks in a fast‑paced environment with time‑sensitive materials
Ability to understand and follow complex processes using computer applications, MS Office products, internet navigation, and data entry
2–3 years of customer service experience working in a call queue environment is preferred
Minimum Physical Requirements
Dexterity and ability to operate a computer keyboard, mouse, and other devices for significant portions of the workday
Vision: close vision required
Speaking/Hearing: ability to give and receive information through speaking and listening
Overtime may be required
This position is currently fully remote. You must meet the requirements below to work from home.
Work From Home Hardware and Software Requirements
Reliable high‑speed internet access
Dedicated workspace—quiet, private, and free from distractions
#J-18808-Ljbffr
At TaxAudit we exist because, we help people! We are the leader of income tax audit representation and have enjoyed helping people for over 30 years. Our company is committed to a culture where we help people through service, innovation, and empowerment. If you share these characteristics and values and want to make a difference every day, we are looking for you.
As a Customer Service Representative, you are the voice of our company, the first point of contact, the first opportunity to wow our members and provide exceptional support to them and our audit teams and other departments. You will be integral in helping TaxAudit fulfill our mission of providing the best income tax audit representation and the best taxpayer education available while minimizing the stress involved.
Key Objectives and Results
Provide a positive member experience, minimizing the stress involved in dealing with tax authorities
Members will experience your patience, professionalism, integrity, and sincerity
Act as an ambassador for our company and be engaged and aligned with TaxAudit’s core values
Protect member information and privacy, keeping it confidential at all times; maintain and exceed TaxAudit and partner standards
Essential Functions
Thoroughly explain and sell TaxAudit products
Understand and follow the department and company processes and procedures
Resolve basic customer concerns
Transfer calls to the appropriate party
Assist members and teammates
Perform detailed database updates and order entry
Identify trends and report them to Leads
Job Qualifications
Accurate verbal and written communication skills
Ability to handle tense situations
Time management skills
Ability to learn new processes and systems quickly
Organizational skills and the ability to prioritize and manage multiple tasks in a fast‑paced environment with time‑sensitive materials
Ability to understand and follow complex processes using computer applications, MS Office products, internet navigation, and data entry
2–3 years of customer service experience working in a call queue environment is preferred
Minimum Physical Requirements
Dexterity and ability to operate a computer keyboard, mouse, and other devices for significant portions of the workday
Vision: close vision required
Speaking/Hearing: ability to give and receive information through speaking and listening
Overtime may be required
This position is currently fully remote. You must meet the requirements below to work from home.
Work From Home Hardware and Software Requirements
Reliable high‑speed internet access
Dedicated workspace—quiet, private, and free from distractions
#J-18808-Ljbffr