Hanover Insurance Company
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .
Our Personal Lines team is currently seeking an EIA Sales Producer to join our growing team.
This is a full time, non-exempt role. This role is a hybrid opportunity.
POSITION OVERVIEW: The EIA Sales Producer represents Educators Insurance Agency, a division of Hanover Insurance, in effectively managing its customer and prospect relationships. This individual is responsible for selling insurance products to new customers through both inbound and outbound call campaigns, as well as manage existing client relationships.
IN THIS ROLE, YOU WILL:
Use knowledge and selling techniques to build value in the product tailored to the customer
Overcome objections & solve prospect or policyholder problems
Perform high volume of outreach to leads and prospects to drive new business growth
Build rapport, identify customer needs, and advise clients on coverage
Meet or exceed monthly sales goals with a secondary focus on agency retention campaigns
Employ an “Account” focus and deliver to the customer all relevant products for their household – Home, Auto, Toys
Navigate and execute insurance transactions within the appropriate system: Agency Management System, TAP Sales, AS 400, etc.
Expand knowledge to all carriers in the agency, remarketing risks only when appropriate
Provide training and mentorship to Associate Sales producers
Handle complex and high-value customer accounts, providing proactive touchpoints to increase customer retention
Participate and provide feedback during marketing campaigns designed to drive new business to the agency
Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries
Appropriately access underwriting risk and apply skill to business guidelines in accordance with carrier specifications
May recommend and sell additional or increased coverage in appropriate situations and within specified guidelines - dependent upon Regional location
Partner with underwriting, claims, accounting, service when needed to enhance the overall customer experience
Assist with various projects and pilots that support agency and company initiatives
Other duties as assigned
WHAT YOU NEED TO APPLY:
Experience in sales and customer service
Must have and maintain appropriate state license(s) and continuing education credits
Strong sales and service orientation
An engaging, outgoing personality and passion for helping customers
Ability to communicate well to both prospects and customers
Strong written and verbal communication skills, organizational skills, initiative and the ability to multi-task are crucial
Excellent analytical, decision-making and organizational skills
Strong typing capabilities and PC proficiency
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
Medical, dental, vision, life, and disability insurance
401K with a company match
PTO
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy: To view our privacy policy and online privacy statement, click here .
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .
Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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Our Personal Lines team is currently seeking an EIA Sales Producer to join our growing team.
This is a full time, non-exempt role. This role is a hybrid opportunity.
POSITION OVERVIEW: The EIA Sales Producer represents Educators Insurance Agency, a division of Hanover Insurance, in effectively managing its customer and prospect relationships. This individual is responsible for selling insurance products to new customers through both inbound and outbound call campaigns, as well as manage existing client relationships.
IN THIS ROLE, YOU WILL:
Use knowledge and selling techniques to build value in the product tailored to the customer
Overcome objections & solve prospect or policyholder problems
Perform high volume of outreach to leads and prospects to drive new business growth
Build rapport, identify customer needs, and advise clients on coverage
Meet or exceed monthly sales goals with a secondary focus on agency retention campaigns
Employ an “Account” focus and deliver to the customer all relevant products for their household – Home, Auto, Toys
Navigate and execute insurance transactions within the appropriate system: Agency Management System, TAP Sales, AS 400, etc.
Expand knowledge to all carriers in the agency, remarketing risks only when appropriate
Provide training and mentorship to Associate Sales producers
Handle complex and high-value customer accounts, providing proactive touchpoints to increase customer retention
Participate and provide feedback during marketing campaigns designed to drive new business to the agency
Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries
Appropriately access underwriting risk and apply skill to business guidelines in accordance with carrier specifications
May recommend and sell additional or increased coverage in appropriate situations and within specified guidelines - dependent upon Regional location
Partner with underwriting, claims, accounting, service when needed to enhance the overall customer experience
Assist with various projects and pilots that support agency and company initiatives
Other duties as assigned
WHAT YOU NEED TO APPLY:
Experience in sales and customer service
Must have and maintain appropriate state license(s) and continuing education credits
Strong sales and service orientation
An engaging, outgoing personality and passion for helping customers
Ability to communicate well to both prospects and customers
Strong written and verbal communication skills, organizational skills, initiative and the ability to multi-task are crucial
Excellent analytical, decision-making and organizational skills
Strong typing capabilities and PC proficiency
Easily adapts to new or different changing situations, requirements or priorities
Cultivates an environment of teamwork and collaboration
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
Medical, dental, vision, life, and disability insurance
401K with a company match
PTO
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy: To view our privacy policy and online privacy statement, click here .
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here .
Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
#J-18808-Ljbffr