Customer Service Representative
One80 Intermediaries, Cleveland, OH, United States
Customer Service Representative
As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You'll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we'd love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond appropriately Compare policy information and clarify misunderstandings to ensure accurate communication Provide information on insurance products, process coverage requests, and manage account cancellations Support customers with complaint resolution while maintaining a high level of service Successful Candidates Will Have: High school diploma required; Associate Degree or higher preferred Minimum of 2 years of customer service experience in a high-volume call center Strong attention to detail and ability to follow procedures precisely Proficiency in Microsoft Word and Excel One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Pay Range: $18.00 - $18.00 Hourly One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You'll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we'd love to meet you. Your Impact: Handle incoming customer calls with professionalism and efficiency Assist customers with policy details, claims inquiries, and billing or premium-related questions Review policy coverage to determine eligibility and respond appropriately Compare policy information and clarify misunderstandings to ensure accurate communication Provide information on insurance products, process coverage requests, and manage account cancellations Support customers with complaint resolution while maintaining a high level of service Successful Candidates Will Have: High school diploma required; Associate Degree or higher preferred Minimum of 2 years of customer service experience in a high-volume call center Strong attention to detail and ability to follow procedures precisely Proficiency in Microsoft Word and Excel One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Pay Range: $18.00 - $18.00 Hourly One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.