Patient Family Relations Representative

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )**Qualifications:** 1-3 years of experience in customer service, healthcare, or other industry with relevant skills and competencies. A combination of education and experience may be substituted for requirements. **Skills/Abilities/Competencies:**Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs and concerns Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively, with colleagues, patients, and their loved ones, in a complex clinical environment.Ability to navigate confusing conversations, identifying core issues, and clarifying with callers.Ability to handle confidential and sensitive information. Strong organizational and multitasking skills, prioritizing, and meeting deadlines.Flexible thinker with excellent teamwork and collaboration skills.Ability to comfortably accept and incorporate feedback in a nuanced and dynamic environment.Strong computer skills, proficient in Microsoft Suite, and ability to learn new programs and applications.Experience working with data and data tracking. **Supervisory Responsibilities**The duties require daily use of computer, phone, printer, and fax.The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close and distance vision, and depth perception. Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr