Member Service Representative
United Way of Massachusetts Bay and Merrimack Valley, Nashville, TN, United States
About S3
We are a Credit Union Service Organization (CUSO) owned by credit unions. We support credit unions by providing world‑class service for loans, deposits, and other financial needs.
Location Remote
Responsibilities
Answer phone calls and use knowledge of credit union products, data systems, and web‑based applications to provide information, answer questions, and assist with requests and concerns for both member and non‑member callers.
Complete required member verification, review accounts, relay company and credit union policy/procedures, and communicate with management or other S3 teams/departments as needed to resolve member service issues in a remote environment.
Specialize in either digital, cards, or loans‑related queue and process related transactions.
Correspond with other departments and management via email for additional requests or research.
Perform additional job‑related projects and duties as assigned by management.
Qualifications & Skills
6 months of experience in customer service is preferred.
Excellent written and verbal communication.
Thrives in a fast‑paced customer service environment.
Must be highly organized and detail oriented.
Ability to work independently and prioritize work effectively.
Ability to navigate and utilize multiple platforms/computer software simultaneously.
Experience in a remote work environment with dual monitors is a plus.
Works well in a structured and procedure‑driven position.
FLSA Nonexempt
Perks and Benefits
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) with employer match and discretionary contribution
Employee Referral Program
Wellness Programs
Peer‑to‑Peer Recognition Program
Salary is $19.23/hour
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. ADA Statement & Requirements: S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Cognitive Requirements
Constantly: Compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; handle confidential/sensitive information; exhibit excellent customer service skills.
Occasionally: Perform basic mathematical computations.
Physical Requirements
Constantly: Sit – remaining in a seated position for long periods of time; use hands/fingers for repetitive keyboard & hand motion; speak coherently.
Emotional Effort Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction Steady and ongoing with occasional periods of low volume.
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Location Remote
Responsibilities
Answer phone calls and use knowledge of credit union products, data systems, and web‑based applications to provide information, answer questions, and assist with requests and concerns for both member and non‑member callers.
Complete required member verification, review accounts, relay company and credit union policy/procedures, and communicate with management or other S3 teams/departments as needed to resolve member service issues in a remote environment.
Specialize in either digital, cards, or loans‑related queue and process related transactions.
Correspond with other departments and management via email for additional requests or research.
Perform additional job‑related projects and duties as assigned by management.
Qualifications & Skills
6 months of experience in customer service is preferred.
Excellent written and verbal communication.
Thrives in a fast‑paced customer service environment.
Must be highly organized and detail oriented.
Ability to work independently and prioritize work effectively.
Ability to navigate and utilize multiple platforms/computer software simultaneously.
Experience in a remote work environment with dual monitors is a plus.
Works well in a structured and procedure‑driven position.
FLSA Nonexempt
Perks and Benefits
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) with employer match and discretionary contribution
Employee Referral Program
Wellness Programs
Peer‑to‑Peer Recognition Program
Salary is $19.23/hour
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. ADA Statement & Requirements: S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Cognitive Requirements
Constantly: Compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; handle confidential/sensitive information; exhibit excellent customer service skills.
Occasionally: Perform basic mathematical computations.
Physical Requirements
Constantly: Sit – remaining in a seated position for long periods of time; use hands/fingers for repetitive keyboard & hand motion; speak coherently.
Emotional Effort Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction Steady and ongoing with occasional periods of low volume.
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