Financial Aid Advisor
American Public University System Inc, Charles Town, WV, United States
Financial Aid Advisor
American Public University System
This role's work location is flexible with a blend of remote work and in-office work from the core office location in Charles Town, WV.
The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position communicates updates to students utilizing Federal Student Aid to support their educational goals.
Responsibilities:
Advises and educates students on various forms of Federal Student Aid
Primarily answers student inbound calls, also replies to emails and makes outbound contacts
Seeks out opportunities to enhance the student experience and promote high-quality service
Independently performs research to assist students and parents through the financial aid cycle
Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
Collaborates with other university departments, as needed
Proactively communicates feedback and trends to management
Ensures daily tasks and contacts are met within established SLAs
Adheres to laws, regulations, policies and procedures, and compliance requirements
Meets department quality and productivity metrics
Performs other duties as assigned
Strong verbal and written communications skills
Effective interpersonal communication and listening skills
Aptitude to think critically and solve problems
Ability to utilize multiple systems in transition between tasks
Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
Solutions and detail oriented
Associate's degree required
Experience in customer service, call center, or office environment preferred
About Us:
American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.
It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com .
Qualifications Education Required Associate's degree or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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This role's work location is flexible with a blend of remote work and in-office work from the core office location in Charles Town, WV.
The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position communicates updates to students utilizing Federal Student Aid to support their educational goals.
Responsibilities:
Advises and educates students on various forms of Federal Student Aid
Primarily answers student inbound calls, also replies to emails and makes outbound contacts
Seeks out opportunities to enhance the student experience and promote high-quality service
Independently performs research to assist students and parents through the financial aid cycle
Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
Collaborates with other university departments, as needed
Proactively communicates feedback and trends to management
Ensures daily tasks and contacts are met within established SLAs
Adheres to laws, regulations, policies and procedures, and compliance requirements
Meets department quality and productivity metrics
Performs other duties as assigned
Strong verbal and written communications skills
Effective interpersonal communication and listening skills
Aptitude to think critically and solve problems
Ability to utilize multiple systems in transition between tasks
Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
Solutions and detail oriented
Associate's degree required
Experience in customer service, call center, or office environment preferred
About Us:
American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.
It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com .
Qualifications Education Required Associate's degree or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr