· 5+ years of experience managing marketing, CRM, or customer databases - preferably within or working closely with the CRM/Marketing organization.
· Proficient in SQL, Oracle, Access, Excel (macros).
· Previous experience with Microstrategy.
· Must be familiar with all phases of software application testing, specifically UAT to help create use cases and scripts for QA department.
· Experience with both structured and unstructured data and analytics to drive a personalized customer experience and marketing automation.
· Candidate must be a self-starter and able to take on the role of primary project manager for key projects.
· Flexibility and ability to juggle multiple projects and changing priorities in a fast-paced, customer-centric environment.
· Excellent analytical thinking, problem-solving, organizational, and time management skills.
· Excellent communication skills with an ability to gather requirements and provide training to non-technical users.
· Capable of reducing large multi-dimensional data sets into more manageable, insightful, and interpretable data. Must have in-depth knowledge of database structure and how data flows between systems.
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