Phone banker / Personal banker / Bank Teller – Retail Banking
Fortira, Pasadena, California, United States, 91122
Overview
Job Title: Call Center Rep Job Location: Pasadena CA 91103 Duration: 6 months contract (temp-to-perm) Job Description
Hours: 8:00am to 5:00pm Responsibilities
Responds to customer inquiries and independently resolves issues. Displays etiquette, knowledge, and solutions when servicing customers. Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. Possesses a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. Navigates customers by recommending digital products and services to meet servicing solutions. Negotiates account renewal to retain and expand customer relationship. Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. Strong knowledge of Bank’s products and services leading to appropriate solution recommendations. Consistently achieves productivity and service key performance metrics. Ensures adherence to Bank’s policies and standards on every transaction. Qualifications
Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS Requires excellent verbal and written communication skills.
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Job Title: Call Center Rep Job Location: Pasadena CA 91103 Duration: 6 months contract (temp-to-perm) Job Description
Hours: 8:00am to 5:00pm Responsibilities
Responds to customer inquiries and independently resolves issues. Displays etiquette, knowledge, and solutions when servicing customers. Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. Possesses a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. Navigates customers by recommending digital products and services to meet servicing solutions. Negotiates account renewal to retain and expand customer relationship. Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. Strong knowledge of Bank’s products and services leading to appropriate solution recommendations. Consistently achieves productivity and service key performance metrics. Ensures adherence to Bank’s policies and standards on every transaction. Qualifications
Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS Requires excellent verbal and written communication skills.
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