TITLE
Delivery Sales Consultant
REPORTS TO
Director of Sales
SUMMARY
Jack Stack Barbecue and Storia Fine Catering offer one of the most premier catering experiences in the city. Creating a Remarkable Experience for our guests, our people and our community are at the forefront of everything we do. Whether you’re looking for a casual buffet at home, a big feast for a crowd, or a custom menu that goes beyond and outside of barbecue, our catering team creates the perfect experience for every occasion. As a Delivery Sales Consultant, you will support the sales team in multiple aspects of the business. Including, but not limited to executing Delivery order sales through Caterease, Caterzen and EZ Cater, assist and support with Vehicle Routing and Driver Route Assignments, ensure event paperwork is being distributed to multiple departments in a timely and efficient manner, troubleshoot and solve guest issues and opportunities in partnership with the Delivery Operations team and most importantly ensure we are providing a consistently Remarkable guest experience.
ESSENTIAL FUNCTIONS
Accountable for contracting, invoicing and finalizing payment for delivery events through Caterease and Caterzen efficiently and effectively to meet both Jack Stack and Storia standards of service, pricing, and execution.
Handle and input accurately all EZ Cater orders as they come in
Accountable for ensuring that all equipment, linen, food, any other necessary items are contracted and charged correctly.
Accountable for handling customer inquiries both by telephone and email and responding and coordinating in a timely manner
Accountable for utilizing systems and software to input and manage customer information, book events and create follow-up tasks related to the business.
Maintain organized and systematic processes for all delivery related job responsibilities
Accountable for fostering and maintaining guest, event space and venue relationships
Accountable for communicating and ensuring accuracy for all Prep Sheets, Pull Sheets and Event Instructions and Details.
Support with maintaining updates to EZ Cater, Jack Stack BBQ and Storia Delivery sites when updates arise
Regularly test our online ordering sites to ensure menu’s are up to date and customer experience is seamless
Partner closely with Director of Sales to ensure all delivery SOP’s are current and being followed by the Sales Team
Accountable for Guest Satisfaction and Overall Experience
Additional responsibilities will be assigned as needed and necessary
EXPECTATIONS FOR OPERATIONAL EXCELLENCE
Possess the ability to maintain a professional relationship with all members of team
Ensure that all business decisions are made with the highest level of integrity and ethical standards
Perform job functions with attention to detail, speed and accuracy.
Be seen as a positive role model and strong leader while maintaining a high level of energy and stress tolerance while exhibiting company values of Humility, Optimism, Passion and Engagement
Be seen as a positive example of integrity and follow though.
Be self-motivated and take initiative.
Utilize technology and company provided resources to stay up to date and effectively and efficiently communicate with management, guests, and team members
Inspire others to strive for excellence.
Follow all Catering standards, food and people safety, policies and procedures.
Prioritize, organize, and when applicable, delegate work assignments.
Be a clear thinker, analyze and resolve problems exercising good judgment.
Be adaptable and flexible to new ideas and change.
Maintain a neat and clean appearance and convey self-confidence.
Maintain a high level of energy and stress tolerance.
Effectively share all necessary information with the team.
EDUCATION AND EXPERIENCE
1+ years of Catering Sales and Leadership experience is required.
Must be able to pass background check as determined by Jack Stack standards of employment
Ability to multi-task and quickly made decisions based on new or additional information
Ability to compute basic mathematical calculations in reference to profit and loss and event ROI
Possess basic accounting and computer skills.
Ability to perform job functions with attention to detail, speed, and accuracy.
Familiarity with food and beverage cost controls.
Ability to be self-motivated and take initiative.
Possess good communication skills to deal with customers.
Ability to prioritize and organize work assignments.
Ability to determine, analyze and resolve problems exercising good judgment.
Ability to maintain a neat and clean appearance and convey self-confidence
Ability to be a positive influence on the team as a member of Delivery Sales
PHYSICAL REQUIREMENTS
Able to stand or walk constantly, 100% of shift
Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift
EQUAL OPPORTUNITY AND INCLUSION STATEMENT Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their manager. This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at-will employer. I understand and acknowledge my duties and responsibilities as described in the following job description. I understand that my job is not limited to the outlined duties and responsibilities.
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Delivery Sales Consultant
REPORTS TO
Director of Sales
SUMMARY
Jack Stack Barbecue and Storia Fine Catering offer one of the most premier catering experiences in the city. Creating a Remarkable Experience for our guests, our people and our community are at the forefront of everything we do. Whether you’re looking for a casual buffet at home, a big feast for a crowd, or a custom menu that goes beyond and outside of barbecue, our catering team creates the perfect experience for every occasion. As a Delivery Sales Consultant, you will support the sales team in multiple aspects of the business. Including, but not limited to executing Delivery order sales through Caterease, Caterzen and EZ Cater, assist and support with Vehicle Routing and Driver Route Assignments, ensure event paperwork is being distributed to multiple departments in a timely and efficient manner, troubleshoot and solve guest issues and opportunities in partnership with the Delivery Operations team and most importantly ensure we are providing a consistently Remarkable guest experience.
ESSENTIAL FUNCTIONS
Accountable for contracting, invoicing and finalizing payment for delivery events through Caterease and Caterzen efficiently and effectively to meet both Jack Stack and Storia standards of service, pricing, and execution.
Handle and input accurately all EZ Cater orders as they come in
Accountable for ensuring that all equipment, linen, food, any other necessary items are contracted and charged correctly.
Accountable for handling customer inquiries both by telephone and email and responding and coordinating in a timely manner
Accountable for utilizing systems and software to input and manage customer information, book events and create follow-up tasks related to the business.
Maintain organized and systematic processes for all delivery related job responsibilities
Accountable for fostering and maintaining guest, event space and venue relationships
Accountable for communicating and ensuring accuracy for all Prep Sheets, Pull Sheets and Event Instructions and Details.
Support with maintaining updates to EZ Cater, Jack Stack BBQ and Storia Delivery sites when updates arise
Regularly test our online ordering sites to ensure menu’s are up to date and customer experience is seamless
Partner closely with Director of Sales to ensure all delivery SOP’s are current and being followed by the Sales Team
Accountable for Guest Satisfaction and Overall Experience
Additional responsibilities will be assigned as needed and necessary
EXPECTATIONS FOR OPERATIONAL EXCELLENCE
Possess the ability to maintain a professional relationship with all members of team
Ensure that all business decisions are made with the highest level of integrity and ethical standards
Perform job functions with attention to detail, speed and accuracy.
Be seen as a positive role model and strong leader while maintaining a high level of energy and stress tolerance while exhibiting company values of Humility, Optimism, Passion and Engagement
Be seen as a positive example of integrity and follow though.
Be self-motivated and take initiative.
Utilize technology and company provided resources to stay up to date and effectively and efficiently communicate with management, guests, and team members
Inspire others to strive for excellence.
Follow all Catering standards, food and people safety, policies and procedures.
Prioritize, organize, and when applicable, delegate work assignments.
Be a clear thinker, analyze and resolve problems exercising good judgment.
Be adaptable and flexible to new ideas and change.
Maintain a neat and clean appearance and convey self-confidence.
Maintain a high level of energy and stress tolerance.
Effectively share all necessary information with the team.
EDUCATION AND EXPERIENCE
1+ years of Catering Sales and Leadership experience is required.
Must be able to pass background check as determined by Jack Stack standards of employment
Ability to multi-task and quickly made decisions based on new or additional information
Ability to compute basic mathematical calculations in reference to profit and loss and event ROI
Possess basic accounting and computer skills.
Ability to perform job functions with attention to detail, speed, and accuracy.
Familiarity with food and beverage cost controls.
Ability to be self-motivated and take initiative.
Possess good communication skills to deal with customers.
Ability to prioritize and organize work assignments.
Ability to determine, analyze and resolve problems exercising good judgment.
Ability to maintain a neat and clean appearance and convey self-confidence
Ability to be a positive influence on the team as a member of Delivery Sales
PHYSICAL REQUIREMENTS
Able to stand or walk constantly, 100% of shift
Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift
EQUAL OPPORTUNITY AND INCLUSION STATEMENT Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their manager. This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at-will employer. I understand and acknowledge my duties and responsibilities as described in the following job description. I understand that my job is not limited to the outlined duties and responsibilities.
#J-18808-Ljbffr