TEKsystems
About the Role
We are seeking a Customer Care Representative to join our dynamic team. In this role, you will be responsible for supporting internal and external customers by phone and email, processing orders, resolving issues, and contributing directly to department and company goals.
Location: Madison, WI (East Side)
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Key Responsibilities
Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries
Monitor and respond to customer emails while meeting department service standards
Process customer orders and complaints accurately in the Oracle ERP system
Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed
Collaborate with cross‑functional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales
Establish and maintain customer accounts within ERP and CRM platforms
Participate in daily department KPI meetings and meet individual productivity and quality metrics (call availability, talk time, service levels, etc.)
Proactively raise potential challenges or customer issues to leadership
Required Qualifications
1+ year of customer service experience or technical experience in a related role
Experience handling irate or escalated customers
Ability to type 40+ WPM
Proficiency with Microsoft Office
Employee Value Proposition
A collaborative, supportive culture
Career growth and advancement opportunities
Strong benefits and employee perks
A workplace driven by innovation and continuous improvement
Job Type & Location This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident & Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Madison, WI.
Application Deadline This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location: Madison, WI (East Side)
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Key Responsibilities
Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries
Monitor and respond to customer emails while meeting department service standards
Process customer orders and complaints accurately in the Oracle ERP system
Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed
Collaborate with cross‑functional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales
Establish and maintain customer accounts within ERP and CRM platforms
Participate in daily department KPI meetings and meet individual productivity and quality metrics (call availability, talk time, service levels, etc.)
Proactively raise potential challenges or customer issues to leadership
Required Qualifications
1+ year of customer service experience or technical experience in a related role
Experience handling irate or escalated customers
Ability to type 40+ WPM
Proficiency with Microsoft Office
Employee Value Proposition
A collaborative, supportive culture
Career growth and advancement opportunities
Strong benefits and employee perks
A workplace driven by innovation and continuous improvement
Job Type & Location This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident & Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Madison, WI.
Application Deadline This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr