TEKsystems
About the Role
We are seeking a
Customer Service Representative
to join a growing, family-owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle
40-50 calls per day
while delivering a high level of service and professionalism.
Schedule:
Monday-Friday | 7:00 AM-4:30 PM or 7:30 AM-5:00 PM (potential 8:00 AM start)
Hours:
45 hours per week
Training:
lasts approximately one month, combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by
months 2‑3 .
Key Responsibilities
Answer inbound customer calls regarding orders, updates, and service issues
Troubleshoot customer concerns and provide timely resolutions
Conduct outbound calls and send follow‑up emails as needed
Assist the sales team with processing contracts, invoices, and special projects
Utilize Microsoft Outlook and internal systems to document interactions
Collaborate with Customer Service, Sales, and Administrative teams to support overall workflow
Required Qualifications
1+ year of customer service experience (open to retail, restaurant, property management, or similar backgrounds)
Proficiency in Microsoft Office Suite, especially Outlook
Typing speed of 45 WPM
Job Type & Location:
Contract to Hire position based out of MONONA, WI.
Pay and Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully onsite position in MONONA, WI.
Application Deadline:
This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative
to join a growing, family-owned organization. In this role, you will support customers by handling inbound calls regarding orders, providing status updates, and troubleshooting issues. You will also conduct outbound follow‑up calls and emails, assist the sales team with processing contracts and invoices, and support various administrative projects. You can expect to handle
40-50 calls per day
while delivering a high level of service and professionalism.
Schedule:
Monday-Friday | 7:00 AM-4:30 PM or 7:30 AM-5:00 PM (potential 8:00 AM start)
Hours:
45 hours per week
Training:
lasts approximately one month, combining workbook learning, shadowing, and hands‑on practice. Most new representatives feel confident by
months 2‑3 .
Key Responsibilities
Answer inbound customer calls regarding orders, updates, and service issues
Troubleshoot customer concerns and provide timely resolutions
Conduct outbound calls and send follow‑up emails as needed
Assist the sales team with processing contracts, invoices, and special projects
Utilize Microsoft Outlook and internal systems to document interactions
Collaborate with Customer Service, Sales, and Administrative teams to support overall workflow
Required Qualifications
1+ year of customer service experience (open to retail, restaurant, property management, or similar backgrounds)
Proficiency in Microsoft Office Suite, especially Outlook
Typing speed of 45 WPM
Job Type & Location:
Contract to Hire position based out of MONONA, WI.
Pay and Benefits The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully onsite position in MONONA, WI.
Application Deadline:
This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr