Customer Service Specialist
As a Customer Service Specialist, you'll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems. Work Hours: 12:00 PM - 9:00 PM CST Training Schedule: 7:30 AM - 4:00 PM CST Key Responsibilities
Answer inbound calls and make outbound calls to assist patients Obtain, analyze, and verify referral information Create orders and schedule equipment delivery Educate patients on financial responsibility when applicable Complete insurance verification and obtain pre-authorizations Navigate multiple EMR systems to enter and review documentation Communicate trends and issues with insurance carriers to management Contact patients when documentation does not meet payer guidelines Qualifications
Strong attention to detail and problem-solving skills Ability to navigate multiple systems efficiently Excellent communication skills Previous customer service experience preferred This is a Contract to Hire position based out of Newton, IA. The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully remote position. This position is anticipated to close on Feb 23, 2026. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a Customer Service Specialist, you'll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems. Work Hours: 12:00 PM - 9:00 PM CST Training Schedule: 7:30 AM - 4:00 PM CST Key Responsibilities
Answer inbound calls and make outbound calls to assist patients Obtain, analyze, and verify referral information Create orders and schedule equipment delivery Educate patients on financial responsibility when applicable Complete insurance verification and obtain pre-authorizations Navigate multiple EMR systems to enter and review documentation Communicate trends and issues with insurance carriers to management Contact patients when documentation does not meet payer guidelines Qualifications
Strong attention to detail and problem-solving skills Ability to navigate multiple systems efficiently Excellent communication skills Previous customer service experience preferred This is a Contract to Hire position based out of Newton, IA. The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully remote position. This position is anticipated to close on Feb 23, 2026. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.