Insurance Customer Service Representative
Integrated Resources, Lees Summit, Missouri, United States, 64063
Job Title: Insurance Customer Service Representative
Job Location: Lees Summit, MO 64063 (based on work performance, can be remote after training period)
Duration: 3+ months of Contract with (temp-to-hire)
Shift: 3 Shift hours available:
Mon-Fri (7:00 am - 4:00 pm) CST - 1st
Mon-Fri (8:00 am - 5:00 pm) CST - 2nd
Mon-Fri (9:00 am - 6:00 pm) CST - 3rd
Job Description: The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Duties and Responsibilities:
Make outbound calls to life insurance applicants and complete interviews or leave return messages Gather medical, financial, occupational, and avocation histories during interview. Review and edit information collection during the interview for quality assurance purposes. Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results. Learn the specific requirements stipulated by each client company. Respond to the needs and request of clients, staff and management in a professional and expedited manner. Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings. Perform other duties as assigned to meet the business needs or customer requirements.
Required Qualifications:
Must be bilingual in Spanish and English. Experience in healthcare, insurance, medical terminology, or customer service preferred Strong attention to detail and excellent phone communication skills Ability to deliver concierge-level customer service High school diploma or equivalent
Job Description: The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.
Duties and Responsibilities:
Make outbound calls to life insurance applicants and complete interviews or leave return messages Gather medical, financial, occupational, and avocation histories during interview. Review and edit information collection during the interview for quality assurance purposes. Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results. Learn the specific requirements stipulated by each client company. Respond to the needs and request of clients, staff and management in a professional and expedited manner. Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings. Perform other duties as assigned to meet the business needs or customer requirements.
Required Qualifications:
Must be bilingual in Spanish and English. Experience in healthcare, insurance, medical terminology, or customer service preferred Strong attention to detail and excellent phone communication skills Ability to deliver concierge-level customer service High school diploma or equivalent