1 Hotels
At 1 Hotels, we're redefining luxury hospitality with a mission rooted in sustainability and guided by a deep respect for Mother Nature. As the world’s first mission-driven hotel brand, we focus on creating an environment where our guests and team members can thrive. Recognized as one of Newsweek's Most Loved Workplaces in 2024, we are committed to nurturing not only the planet but also the professional and personal growth of our team. Join our community in creating positive change and embracing a naturally inspiring workplace.
Role Description This is a full-time on-site role located in Princeville, HI for a Guest Relations Coordinator. The Guest Relations Coordinator will be responsible for ensuring exceptional guest experiences by providing outstanding customer service. Guest Relations Coordinator is responsible for delivering exceptional, personalized service to high-profile guests before arrival, during their stay, and post-departure. This role coordinates closely with Rooms, Housekeeping, In-Room Dining, Retail, and Leadership to ensure seamless operations, accurate amenity execution, and outstanding guest experiences for Redwood and Retreat Collection guests.
Qualifications
Proven expertise in Guest Relations and Customer Service, delivering exceptional, personalized experiences for all visitors
Strong organizational and time-management skills with a high level of attention to detail
Exceptional communication and interpersonal abilities with guests and team members
Ability to multitask effectively in a fast-paced, luxury hospitality environment
Proficient in hospitality and data systems, including HMS, SevenRooms, RTR, and Tableau (preferred)
Demonstrated cross-departmental coordination and strong problem-solving skills
Professional demeanor with a commitment to discretion and confidentiality
Experienced in reception and front-desk operations, including managing reservations and handling guest inquiries
Friendly, polished, and service-oriented attitude with a focus on exceeding guest expectations
Prior experience in a guest-facing role, preferably in hospitality or service industries
High school diploma or equivalent; additional education in hospitality is a plus
Familiarity with and appreciation for sustainable hospitality practices
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Role Description This is a full-time on-site role located in Princeville, HI for a Guest Relations Coordinator. The Guest Relations Coordinator will be responsible for ensuring exceptional guest experiences by providing outstanding customer service. Guest Relations Coordinator is responsible for delivering exceptional, personalized service to high-profile guests before arrival, during their stay, and post-departure. This role coordinates closely with Rooms, Housekeeping, In-Room Dining, Retail, and Leadership to ensure seamless operations, accurate amenity execution, and outstanding guest experiences for Redwood and Retreat Collection guests.
Qualifications
Proven expertise in Guest Relations and Customer Service, delivering exceptional, personalized experiences for all visitors
Strong organizational and time-management skills with a high level of attention to detail
Exceptional communication and interpersonal abilities with guests and team members
Ability to multitask effectively in a fast-paced, luxury hospitality environment
Proficient in hospitality and data systems, including HMS, SevenRooms, RTR, and Tableau (preferred)
Demonstrated cross-departmental coordination and strong problem-solving skills
Professional demeanor with a commitment to discretion and confidentiality
Experienced in reception and front-desk operations, including managing reservations and handling guest inquiries
Friendly, polished, and service-oriented attitude with a focus on exceeding guest expectations
Prior experience in a guest-facing role, preferably in hospitality or service industries
High school diploma or equivalent; additional education in hospitality is a plus
Familiarity with and appreciation for sustainable hospitality practices
#J-18808-Ljbffr