California Staffing
Customer Service Representative
California Staffing, Oakland, California, United States, 94601
Customer Service Representative
As a customer service representative, you will be the voice of our organization, providing effective and empathetic support to clients via phone, email, and chat. Key responsibilities include: Respond promptly to customer inquiries and resolve issues efficiently Document customer interactions in CRM software Provide product/service information to customers Escalate complex issues to appropriate departments Follow up with customers to ensure satisfaction Identify opportunities for process improvement Requirements: 1+ years' experience in a customer service role preferred Strong verbal and written communication skills Ability to handle difficult situations with professionalism Proficient with CRM software and basic computer systems Detail-oriented and able to multitask in a high-volume environment Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.
As a customer service representative, you will be the voice of our organization, providing effective and empathetic support to clients via phone, email, and chat. Key responsibilities include: Respond promptly to customer inquiries and resolve issues efficiently Document customer interactions in CRM software Provide product/service information to customers Escalate complex issues to appropriate departments Follow up with customers to ensure satisfaction Identify opportunities for process improvement Requirements: 1+ years' experience in a customer service role preferred Strong verbal and written communication skills Ability to handle difficult situations with professionalism Proficient with CRM software and basic computer systems Detail-oriented and able to multitask in a high-volume environment Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.